Jacqueline Quintana
Converse,TX
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 20 years in healthcare environments. Excellent knowledge of patient care, financial impacts and insurances. Energetic team-player experienced working in high-volume medical practice environment. Strong process management, customer service and communication skills.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Clinical Support Specialist
Texas Healthcare Solutions
San Antonio, TX
2024 - Current
- Provided clinical support to healthcare teams, enhancing patient care and operational efficiency.
- Facilitated communication between departments, ensuring timely updates on patient status and needs.
- Assisted in training new staff on clinical procedures and software systems, promoting best practices.
- Monitored inventory levels of medical supplies, coordinating reorders to prevent shortages.
- Performed routine office tasks necessary for office operation and presentation.
- Noted physician orders in chart and completed directed actions.
- Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Streamlined workflow efficiencies within the clinical environment through continual process improvements and updates on best practices in patient care management.
- Streamlined internal processes for better coordination between medical staff and patients, leading to increased quality of care.
Patient Coordinator
Akumin Imaging
El Paso, TX
06.2021 - 2024
- Provide complete patient assessments and registration.
- Aided in development and betterment of patient management and workflow processes.
- Manage Clinic and patient flows while organizing patient care.
- Work with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Uphold confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Monitored ongoing care and proactively corrected problems.
- Cross-trained to support other Front desk with emphasis on establishing patient rapport and developing relationships with external partners.
- Maintained inventory for sufficient supply in office.
- Supervised all levels of care for patients.
Patient Service Specialist
Texas Tech Health Sciences Center
El Paso, TX
11.2016 - 06.2021
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help patients and families understand.
- Organized patient records and database to facilitate information storage and retrieval.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Medical Assistant
El Paso Health Department
El Paso, TX
04.2009 - 04.2014
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical history/ immunized patients according age.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant/ Office Manager
Dr. Salek
Houston, TX
08.2006 - 07.2007
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
Medical Assistant
La Fe Clinic
El Paso, TX
11.2004 - 07.2006
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
Medical Assistant
El Paso Woman's Health Care
El Paso, TX
12.2000 - 03.2003
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
Education
Bachelor of Science - Criminal Justice
Park University
El Paso, TXHigh School Diploma - undefined
ANAMARC COLLEGE
El Paso, TX12.2001
CMA: CERTIFIED MEDICAL ASSISTANT - undefined
Anamarc College
Santa Teresa, TX12.2001
Skills
- Resolving Problems
- Microsoft Office
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Gathering Information from Patients
- Administrative and Office Support
- Explaining Policy and Procedures
- Verbal and Written Communication
- Database Search and Data Entry Skills
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Registration and Scheduling
- Caring and Empathetic
- Helpful and Service-Oriented
- Organized and Efficient
- Records Management
- Care Plan Recommendations
- Multi-Line Telephone Systems
- Reliability and Dedication
- Medical Terminology
- 50 WPM Typing Speed
- Schedule Coordination
- Clerical and Filing Support
- Patient Registration
- Punctual and Hardworking
- Spanish Fluency
- Word Processing
- Medical History Documentation
- Time Management and Prioritization
- Insurance Authorizations
- Outbound Calling
- Counseling and Guidance
- Bilingual Spanish and English
- Benefits Explanation
Certification
Certified Medical Assistant
Languages
Spanish
Full Professional
Timeline
Patient Coordinator
Akumin Imaging
06.2021 - 2024
Patient Service Specialist
Texas Tech Health Sciences Center
11.2016 - 06.2021
Medical Assistant
El Paso Health Department
04.2009 - 04.2014
Medical Assistant/ Office Manager
Dr. Salek
08.2006 - 07.2007
Medical Assistant
La Fe Clinic
11.2004 - 07.2006
Medical Assistant
El Paso Woman's Health Care
12.2000 - 03.2003
CMA: CERTIFIED MEDICAL ASSISTANT - undefined
Anamarc College
High School Diploma - undefined
ANAMARC COLLEGE
Bachelor of Science - Criminal Justice
Park University
Clinical Support Specialist
Texas Healthcare Solutions
2024 - Current