Jacqueline Ramon

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

Used software to schedule appointments.

• Entered patient demographic and insurance data into electronic medical record system.

Greeting patients and visitors warmly upon arrival

Directing patients to the appropriate waiting areas and answering general information questions to ensure a smooth patient flow.

Maintaining records, reports and files as required.

Communicating with clinical departments and report issues to the appropriate area manager.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.