Jacqueline Randolph
Beaumont,TX
Summary
Experienced in Health Care with over four years of experience in patient care. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic communication with people and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of listing and typing and training in customer relations. Motivated to learn, grow and excel in the workforce industry.
Overview
28
28
years of professional experience
Work History
Call Center Agent
Focus
Beaumont, TX
05.2022 - 06.2022
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
Breakfast Cook
Hampton Inn Beaumont
Beaumont, TX
04.2022 - 05.2022
- Verified compliance in preparation of menu items and customer special requests.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Interacted with guests to obtain feedback on product quality and service levels.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination
Home Health Care Provider
Girling Community Care
Beaumont, TX
01.2021 - 02.2022
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Healthcare Provider
Advantage Plus Homecare
Beaumont, TX
10.2017 - 03.2021
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Checked vital signs on a daily basis and contacted the Agency regarding any patient health concerns or behavioral changes.
- Administered medication as directed by physician.
- Cooked tasty, nourishing meals for patients with diabetes and health conditions to promote better nutrition.
- Developed rapport to create safe and trusting environment for care.
School Custodian
Beaumont ISD
Beaumont, TX
10.2003 - 11.2017
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Inspected facility and grounds and picked up any trash.
- Kept janitorial closets clean and organized.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Daycare Worker
King Kids Daycare
Beaumont, TX
12.1999 - 02.2001
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared, served and cleaned up daily meals for ten children.
- Taught children to organize toys, wash hands and face leading by example.
- Offered top-notch care to 10+ children at once, ranging in age from three to five.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Created and implemented diverse educational strategies to boost development
Housekeeping Attendant
Baptist Memorial Hospital
Beaumont, TX
04.1999 - 08.1999
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
Receiving Associate
Walmart
Beaumont, TX
10.1989 - 01.1997
- Received incoming shipments, compared contents against associated records and transmitted to proper departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Education
High School Diploma -
Westbrook High School
Beaumont, TX05.1983
Skills
- Interpersonal Communication
- Compassion
- Teamwork
- Teambuilding
- Flexible & Adaptable
- Customer Service
- Computer skills
- Conflict resolution
- Leadership
- Patient Advocacy
Timeline
Call Center Agent
Focus
05.2022 - 06.2022
Breakfast Cook
Hampton Inn Beaumont
04.2022 - 05.2022
Home Health Care Provider
Girling Community Care
01.2021 - 02.2022
Healthcare Provider
Advantage Plus Homecare
10.2017 - 03.2021
School Custodian
Beaumont ISD
10.2003 - 11.2017
Daycare Worker
King Kids Daycare
12.1999 - 02.2001
Housekeeping Attendant
Baptist Memorial Hospital
04.1999 - 08.1999
Receiving Associate
Walmart
10.1989 - 01.1997
High School Diploma -
Westbrook High School
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