Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lane Utkov

Beaumont,TX

Summary

18 Years experience in EMS including in the field and Communication Center. Can handle any all types of pressure or deadlines. Fast Learner and great team member.

Overview

19
19
years of professional experience

Work History

Member Service Representative

SCAN Health Plan
06.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Resolved customer issues through thorough dispute investigation.


Dispatcher/Supervisor

Acadian Ambulance Service
05.2010 - 04.2025
  • Employed in the Communications Center for 14 years as both a dispatcher and supervisor.
  • Comm Center fields over 1000 phone calls per 24 hour period. Coordinated over 400 plus emergency and non emergent transport via ambulance in the Houston/SETX/Memphis/Nashville area
  • Aided other dispatchers by requesting extra resources, multitasking by dispatching 911 calls and assisting with other consoles.
  • Communicate regularly with field crews, management and business development to facilitate needs of our customers in real time.
  • Handles customer feedback in order to maintain customer satisfaction.
  • Ability to work under extremely stressful situations while remaining outwardly calm.
  • Utilized multiple avenues of communication such as Radios, Phones, Pagers, Push2Talk, CAD
  • Trained new employees on proper protocols and customer service standards.
  • Assists Ground and Air resources for emergency and non emergency transports.

EMT-B, Dispatcher

STAT Care EMS
01.2007 - 05.2010
  • Provided basic first aid to patients facing life-threatening emergencies.
  • Leveraged hands-on experience to drive an ambulance under any situation, including emergencies, and adhere to traffic rules and regulations.
  • Aligned with all applicable medical practices to ensure readiness for a higher level of care.
  • Collaborated with other medical personnel to ensure effective patient care.
  • Effectively utilized resources and services to support positive patient outcomes.
  • Ensured professional ethics to complying with medical practice standards

Education

IAEMD Certificate -

International Academy of Emergency Medical Dispatch
Beaumont, TX
08.2010

EMT - Firefighting

Lamar Institute Of Technology
Beaumont, TX
05.2006

Skills

  • CAD/Logistics/Navigation
  • Business Development
  • Office Management
  • New Employee Orientation
  • Troubleshooting
  • Google Suite
  • Microsoft Office
  • Conflict Management
  • Effective Communication
  • Data Analysis Skills
  • Motivational Leadership

Timeline

Member Service Representative

SCAN Health Plan
06.2025 - Current

Dispatcher/Supervisor

Acadian Ambulance Service
05.2010 - 04.2025

EMT-B, Dispatcher

STAT Care EMS
01.2007 - 05.2010

EMT - Firefighting

Lamar Institute Of Technology

IAEMD Certificate -

International Academy of Emergency Medical Dispatch

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