Jacqueline Ridley
Maricopa
Summary
Dynamic, detail-oriented professional with a strong intuitive approach to communication, fostering collaboration and understanding in diverse environments. Extensive experience across various sectors has cultivated a versatile skill set and the ability to adapt seamlessly to new challenges. Committed to delivering results through a proactive mindset and a focus on continuous improvement. Eager to leverage strengths in a role that values innovation and teamwork.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Records Clerk/ Medical Department
Red Rock Correctional Facility
08.2025 - 11.2025
- Assisted in the maintaining of all hard copy and electronic medical records of all inmates housed in the correctional facility.
- Scheduled appointments for department with inmate, provided supervised records viewing upon request, and answered questions regarding medical records in facility or obtaining such records from outside providers on behalf of the inmate in accordance with HIPAA regulations and Department of Corrections procedure.
- Communicated daily with providers both inside and outside facility for scheduling and documenting medical appointments/procedures, helped schedule medical transport to/from appointments and paperwork for EMS transport for emergency services.
- Personally responsible for intake and secure packaging of all medical records on behalf of facility for inmate transfers.
Records Clerk/Offender Information Unit
Red Rock Correctional Facility
04.2025 - 08.2025
- Processed the intake and outflow of Inmate Records regarding arrivals, transfers and releases.
- Maintained and updated detailed records of sentencing/ court documents, as well as provided records of communication from various agencies to the inmate.
- Compiled reports for different departments on behalf of the Offender Information Unit in regards to the upkeep of records and the preparation of records for eventual inmate release.
Caregiver/Personal Assistant
Lara’s House
09.2015 - 07.2022
- Provided detailed in home care for the developmentally disabled as well as out of home transport and communication, record keeping with/for various medical appointments and therapeutic services.
- Performed additional daily tasks regarding the upkeep for the clients needs in regards to their specific treatment plan.
- Employment was off and on, taken on good terms with employer as the needs of my then young children dictated. As well as the duration of the pandemic.
Leasing Consultant
Capilano Properties
01.2012 - 01.2013
- Began as a temp, worked to full time leasing consultant role. Managed and conducted the prospective customer communication, rental paperwork and customer service process of apartment management.
- Managed the collection and upkeep of sensitive documents pertinent to the rental process.
- Collected, recorded and properly stored payments of rent, deposits and other fees.
- Communicated and recorded any repair requests or concerns for the maintenance team both directly and within the company’s inter office computer system.
Property Manager
Clancy Real Estate
01.2010 - 01.2011
- Managed two small properties near the ASU main campus in Tempe, AZ for a private property management firm.
- Oversaw the rental process, collection of rent, management of leasing paperwork, delivery of legal notices and all prospective renter communications and prospective contract communications for repair and upkeep of the properties.
- Oversaw the computer system and daily communication from property to main office.
- Delegated and supervised cleaning and maintenance crew in upkeep of properties.
Leasing Agent
Stratus
04.2008 - 02.2009
- Trained in tax credit and section 8 leasing procedures. Carefully collected and maintained sensitive documents for each lease according to government regulation in order to provide low income housing to the Phoenix community.
- Kept daily communication with Section 8 offices on the property, tenant documents.
- Participated in regular in office and government conducted auditing of files to remain in compliance.
Deli Clerk
AJ's Fine Foods
01.2003 - 01.2006
- Provided the highest possible quality in customer service according to the standards of the company.
- Managed the food preparation, inventory and opening of the Salad, Olive, Soup and Sandwich sections. Made weekly orders to supply the given sections of the deli.
- Provided customer service upon store opening and throughout the day. Achieved perfect ‘secret shopper’ customer service reviews each time.
Education
GED -
04-2025
Skills
- Compassionate care provider
- Food preparation expertise
- Skilled in home care services
- Property management expertise
- Yardi software proficiency
- Tenant relations management
- Office operations management
Certification
- Driver's License
- August 2017 to Present
- Expires 7/9/2049
Timeline
Medical Records Clerk/ Medical Department - Red Rock Correctional Facility
08.2025 - 11.2025
Records Clerk/Offender Information Unit - Red Rock Correctional Facility
04.2025 - 08.2025
Caregiver/Personal Assistant - Lara’s House
09.2015 - 07.2022
Leasing Consultant - Capilano Properties
01.2012 - 01.2013
Property Manager - Clancy Real Estate
01.2010 - 01.2011
Leasing Agent - Stratus
04.2008 - 02.2009
Deli Clerk - AJ's Fine Foods
01.2003 - 01.2006
Central Arizona College - GED,