Jacqueline Rivera Martin
Davenport
Summary
Dynamic General Manager with a proven track record at Wawa, excelling in customer service excellence and team development. Expert in conflict resolution and incident response, I have successfully led high-pressure situations, ensuring safety and operational efficiency while fostering a collaborative environment. Committed to enhancing service delivery and community engagement.
Overview
8
8
years of professional experience
Work History
General Manager
Wawa
Florida
07.2018 - Current
- Led daily operations of high-volume retail environment, supervising and developing team members to enhance service delivery.
- Managed scheduling, staffing, inventory control, and performance accountability for large teams to optimize operational effectiveness.
- Delivered exceptional customer service, ensuring safety and organization for employees and customers.
- Trained and mentored supervisors and associates on customer service, safety procedures, and operational standards.
- Handled escalated situations professionally and effectively using strong conflict resolution and communication skills.
- Coordinated with local law enforcement and emergency responders to ensure safety and compliance.
- Demonstrated leadership during high-pressure situations and emergency incidents.
Education
Pre Service Recruit
Valencia College School of Public Safety
Orlando, FL09-2026
Some College (No Degree) - Criminal Behavior
Strayer University
Skills
- Leadership & Team Development
- Stakeholder Management
- Crisis Management
- Customer Service Excellence
- Conflict Resolution
- De-escalation Techniques
- Problem Solving
- Team Collaboration
- Time Management
- Safety and Security Awareness
- Communication Skills
- Report Documentation
Additional Information
Flexible Schedule, Experienced working in fast-paced, high-pressure environments, Bilingual (English and Spanish)
Timeline
General Manager
Wawa
07.2018 - Current
Pre Service Recruit
Valencia College School of Public Safety
Some College (No Degree) - Criminal Behavior
Strayer University