Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Rodriguez

Westland

Summary

Dynamic customer service professional with a proven track record at Thornton and Grooms, excelling in problem-solving and active listening. Adept at fostering client relationships and enhancing service delivery, I leverage critical thinking and data entry skills to drive efficiency and satisfaction in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Thornton and Grooms
Farmington Hills
10.2024 - Current

As a customer service specialist at Thornton and grooms, working efficient with teams and customers related to emergency orders, scheduling and dispatching technicians.

Multitasking between calls, handling task between other departments. Working standard 40-50hrs a weekly.

Receptionist

Waterford Primary Health Services
Waterford
04.2024 - 10.2024
  • Managed multi-line phone system, directing calls to appropriate personnel efficiently.
  • Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
  • Maintained organized filing systems, improving document retrieval speed and accuracy.
  • Scheduled appointments using electronic calendar software, optimizing time management for staff.

Account Executive

United Wholesale Mortgage
Pontiac, MI
2021 - 2023
  • Developed and maintained strong client relationships to support account growth
  • Executed sales strategies to achieve quarterly targets and increase revenue
  • Collaborated with cross-functional teams to streamline communication and enhance service delivery
  • Conducted market research to identify potential leads and inform sales tactics

Education

High School Diploma -

Allen Park High School
Allen Park Michigan

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem solving
  • Adopts well with others

Timeline

Customer Service Representative

Thornton and Grooms
10.2024 - Current

Receptionist

Waterford Primary Health Services
04.2024 - 10.2024

Account Executive

United Wholesale Mortgage
2021 - 2023

High School Diploma -

Allen Park High School