Jacqueline Rodriguez
Amarillo
Summary
Self employed driven professional with expertise in customer service, relationship building, and financial management. Proven ability to enhance client retention through tailored service offerings and effective communication.
Overview
11
11
years of professional experience
Work History
Business Owner
Celestial Massage Therapy
Amarillo, TX
08.2022 - Current
- Developed and implemented marketing strategies to enhance client acquisition and retention.
- Analyzed client feedback to refine service offerings and tailor treatments to market demand.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed appointment logistics, ensuring timely coordination between appointments.
Licensed Massage Therapist
Celestial Massage Therapy
Amarillo, TX
08.2022 - Current
- Ensured compliance with health and safety regulations in practice environment.
- Enhanced client retention through building strong relationships and trust within sessions.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Supported clients by performing routine assessments of their needs and preferences.
- Handled scheduling and appointment management for efficient client flow.
- Developed strong communication skills through interaction with diverse clientele.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Maintained client treatment records,
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
- Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
- Increased client base through effective word-of-mouth and social media marketing strategies.
- Educated clients on benefits of regular massage for mental and physical health.
- Assessed clients to determine appropriate massage techniques to apply.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Prepared oils and lotions for massages.
- Researched new massage techniques and treatments.
- Master of deep tissue massage techniques.
Server
Saltgrass
Amarillo, TX
05.2015 - 11.2022
- Delivered exceptional customer service during high-volume shifts, ensuring guest satisfaction.
- Recommended menu items based on customer preferences, increasing sales through upselling techniques.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Implemented feedback mechanisms to continuously improve service and resolve guest concerns promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
License - Massage Therapy
Amarillo College
Amarillo, TX05-2022
Associate of Arts - Graphic Design
Amarillo College
Amarillo, TX05-2020
Skills
- Customer service
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Business planning
- Budget control
- Bookkeeping
- Cost control and budgeting
- Financial management
- Sales development
- Business marketing
- Appointment scheduling
- Deep tissue Massage
- Swedish Massage
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
Celestial Massage Therapy
08.2022 - Current
Licensed Massage Therapist
Celestial Massage Therapy
08.2022 - Current
Server
Saltgrass
05.2015 - 11.2022
License - Massage Therapy
Amarillo College
Associate of Arts - Graphic Design
Amarillo College