Jaci ROSS
Killeen,Texas
Summary
Energetic General Manager with excellent team building and leadership abilities. I deliver high-quality service and consistent business results with a resourceful approach to routine and complex challenges. I've achieved short and long-term objectives with successful and strategic planning, team building, and performance optimization skills. Customer-oriented General Manager with over 20 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Number 3 Coach
Pluckers Wing Bar
10.2023 - Current
- Conducted interviews, oversaw the hiring process, and ran staff training for 20+ employees
- Generated regulations and safety standards checklists and reminders, posting them in staff areas, resulting in 0 policy violations and 99% on health inspections
- Assessed equipment and kitchenware needs, ordering replacements and repairs, resulting in 0 instances of equipment malfunction during operating hours
- Drove staff retention through promotion and development of both FOH and BOH team members leading to the portion of several team members into management positions
- Managed rigorous FOH scheduling, ensuring seamless training and operations within a tight labor budget, leading to 10% cost reduction.
- Manage front and back operations ensuring we are operating efficiently.
- Preformed all ordering and participated in all aspects of inventory and variance research.
- Preformed additional administrative tasks as delegated alongside operational responsibilities.
General Manager
T.G.I Fridays
12.2021 - 10.2022
- Established and administered an annual budget with controls to prevent overages, minimize burn rate, and support
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Boosted productivity by consolidating material planning, data collecting, payroll, and accounting programs into one central
- Reduced turnover by 50
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Developed effective business plans to align strategic decisions with long-term objectives
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
General Manager
Zoes Kitchen
09.2019 - 12.2021
- Challenged with taking over a restaurant with declining sales, I achieved my goal to guarantee top-notch service standards and memorable customer experiences for every guest, in addition to meeting and exceeding company expectations
- Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies
- Improved business operations by tracking trends and adjusting business strategies to better align with needs
- Achieved revenue and profit targets through solid promotional and budget control strategies, earning a 23% COGS well under the company goal of 30
- Locally marketed for my store and the entire market, resulting in an additional 4% to our profit margin
- Worked closely with my catering manager on off-premise events, resulting in a 14% increase in the catering business
- Negotiated ongoing catering sales with high-profile businesses, including Dell & Round Rock Express Stadium.
Kitchen Manager
Texas Land and Cattle Steakhouse
11.2012 - 09.2019
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures, receiving 100% on health department scores and EcoSure
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected
- Improved team knowledge and abilities by training each in proper procedures and standards
- Met strict quality standards, continuously monitoring food handling and safety
- Oversaw special events and programs such as on-site catering and business conferences
- Controlled costs with effective supply management and monitoring of food use
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Kept COGS at 27% and Labor under 19
- Managed files and invoices by creating a digital file accessed by all levels of the company, creating transparency for our
- Responsible for COGS and flow-thru contributions.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
Green Valley High School
Henderson, NV05.2003
Skills
- Customer service
- Leadership
- Group leadership
- Personable and friendly
- Building Relationships
- Management
- Restaurant management
- Supervising experience
- Microsoft outlook
- Guest services
- Microsoft office
- Time management
- Effective Communication
Certification
- TABC and Food Handlers current
Timeline
Number 3 Coach
Pluckers Wing Bar
10.2023 - Current
General Manager
T.G.I Fridays
12.2021 - 10.2022
General Manager
Zoes Kitchen
09.2019 - 12.2021
Kitchen Manager
Texas Land and Cattle Steakhouse
11.2012 - 09.2019
Green Valley High School
- TABC and Food Handlers current
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