Jacqueline Ryan
Pembroke Pines,FL
Summary
Accountable, adaptable, decisive and enthusiastic professional with strong work ethic and problem‐solving skills who values a collaborative leadership environment. Strengths in strategic planning, triaging competing priorities and team building in a hybrid environment.
Overview
23
23
years of professional experience
Work History
Sr. Manager Business Operations
University Of Miami
Coral Gables, Florida
01.2012 - Current
- Responsible for overseeing all non‐technical activities for UMIT Gables Campus including managing, implementing, coordinating, planning, and evaluating business operations which also include process improvement, policies, and procedures implementation, hiring, training, and on‐boarding process while serving as a coach and mentor for direct reports and others in the department.
- Coordinate and deliver projects that exceeds expectations on time and on a budget.
- Manage purchase orders submission, employee reimbursements, contract negotiation & interpretation, and vendor relations.
- Supervise the Telecommunication billing system which includes accurate and effective processing as well as periodic audits and recovery of charges.
- Serve as the primary contact for disaster planning and troubleshooter for (350+) staff members.
Associate Director - Student Health Services
University Of Miami
Coral Gables, Florida
02.2001 - 01.2012
- Responsible for all financial transactions including preparation, submission, and revision of annual budgets, expenditures and income for general ledger accounts, accounts receivables and accounts payable, purchase orders, invoice submission and tracking, employee reimbursements, and preparation of all statistical and financial reports for both areas encompassing over $25M.
- Administered the University’s student insurance and immunization programs including student's compliance.
- Negotiated, collaborated, coordinated and implemented two different Practice Management Systems for both the Student Health Service and UMMG Practice‐Daystar.
- Hired, trained, supervised, and conducted annual reviews for 23 staff members while ensuring OSHA compliance and immunization record keeping.
- Coordinated all computer and data processing needs including property inventory, upgrades, and troubleshooting.
UMMG Contract Manager
University Of Miami
Coral Gables , Florida
02.2000 - 02.2001
- Negotiated over 200 physician contracts including agreements for the UMMG group.
- Provided superior customer service and support to all UMMG departments including assistance with claims processing, reimbursement, denials, authorization, and benefits interpretation.
- Coordinated monthly Health Plans meeting to discuss on-going issues with Health Plans & UMMG Practices until resolution.
Education
Master of Science - Management Studies
University of Miami
Miami, FL05.2020
Skills
- Great multi-tasking and leadership skills
- Box
- Time Management
- Expert at directing, managing, implementing and evaluating departmental operations on-site, remotely, and in a hybrid work environment
- Teams
- Web Design
- MS Office including Excel & Pivot Tables
- Strong project management skills with proven problem-solving abilities
- Zoom
Timeline
Sr. Manager Business Operations
University Of Miami
01.2012 - Current
Associate Director - Student Health Services
University Of Miami
02.2001 - 01.2012
UMMG Contract Manager
University Of Miami
02.2000 - 02.2001
Master of Science - Management Studies
University of Miami