Jacqueline Salinas

Highly-motivated employee with desire to take on new challenges. Strong worth ethic adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Respectful and friendly professional with dynamic problem solving and customer service talents. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Medical office business professional with outstanding bilingual communication skills. Self-directed with the ability to handle complex tasks and confidential issues in a fast paced environment. Knowledgeable with insurance verification, pre-authorization request, confidentiality, medical terminology. Dedicated individual who understands the importance of personal productivity, department efficiencies, and excellent customer service. Proficiency knowledge of Microsoft Word, Excel, PowerPoint, and basic computer applications. I am seeking a position that will allow me to utilize my skills and have stability within our organization.

• Processed orders received from customers within specified timelines. Coordinated travel arrangements for sales representatives as needed. Maintained accurate records of sales activity and generated reports for management review. Developed and implemented processes to ensure accurate data entry into the customer relationship management system. Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels. Maintained an up-to-date database of prospective clients and their contact information. Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale. Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
• Verify benefits and authorization requirements for Inpatient/Outpatient procedures, surgeries via phone and utilizing various websites (Availity, AIM, CHC, Cigna, Tricare, TMHP, UHC & many more). Interacted very efficiently with all staff members, Nurse Practitioners and providers and had excellent communication. Financially secures a patient account to maximize Physician and Hospital reimbursement. Provide patient(s) with their financial responsibilities for services scheduled. Coordinate with Financial Counselors when patients call in with questions about Financial Assistance or Charity applications. Redirect patient/families to billing department regarding statements received and bad debt balances. Established an excellent rapport with patients and co-workers.
• Ensuring that the companies total maintenance and repair contracts are maintained and monitored for both accuracy and profitability throughout the term of each executed contract. Facilitate all TMR rate requests and prepare contracts for the sales department to get signed. Set up all new TMR and other maintenance contracts in the ERP and state the billing cycle. Verify that all warranties are identified and attached to each unit in the system. Monitor PM cycles to make sure that all machines are being serviced and at the proper intervals. Provide notification to the sales department of upcoming expirations prior to contract end date. Monitor and remove expired units from TMR billing. Provide reporting on TMR contracts monthly to upper management. Review all completed TMR related work orders in an effort to identify high cost repairs, parts warranty and any other items that might be warrantable failures. Monitor GPS tracking systems for hour usage and gather manual hour meter backups as needed to prepare overtime billing at the end of each period for all units based on contracts guidelines.
• Processing invoices in the system for prompt vendor payments, maintained adequate centralized office supplies, and manage the paper and electronic information storage retrieval system. Preparing dispatch location, work orders and entering time for the technicians. Establishing an excellent rapport with both internal and external clients. Greeting visitors, determining the nature of their visit, providing appropriate information and directing visitors to appropriate person. Operating the telephone console, providing information to callers, recording and transmitting messages.
• Taking medical histories and recording vital signs, explaining treatment procedures to patients, assisting the physician and preparing patients for examination and procedures. Collect and prepare laboratory specimens, perform basic laboratory tests, prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone prescriptions to a pharmacy, prepare patients for x-ray tests and procedures. Change sterile and non-sterile dressings, perform other clinical functions as delegated and supervised by the physician. Update and file patient's medical records fill out insurance forms and referrals, scheduling appointments, arrange for laboratory services.
• Performing general office functions, including one or more of the following: scheduling appointments, processing payments and insurance information, Xeroxing, and quality control checking, light typing tasks, processing correspondence, compiling and collating various documentation with little supervision and miscellaneous assigned tasks.

Available upon request

• Processed orders received from customers within specified timelines. Coordinated travel arrangements for sales representatives as needed. Maintained accurate records of sales activity and generated reports for management review. Developed and implemented processes to ensure accurate data entry into the customer relationship management system. Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels. Maintained an up-to-date database of prospective clients and their contact information. Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale. Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
• Verify benefits and authorization requirements for Inpatient/Outpatient procedures, surgeries via phone and utilizing various websites (Availity, AIM, CHC, Cigna, Tricare, TMHP, UHC & many more). Interacted very efficiently with all staff members, Nurse Practitioners and providers and had excellent communication. Financially secures a patient account to maximize Physician and Hospital reimbursement. Provide patient(s) with their financial responsibilities for services scheduled. Coordinate with Financial Counselors when patients call in with questions about Financial Assistance or Charity applications. Redirect patient/families to billing department regarding statements received and bad debt balances. Established an excellent rapport with patients and co-workers.
• Ensuring that the companies total maintenance and repair contracts are maintained and monitored for both accuracy and profitability throughout the term of each executed contract. Facilitate all TMR rate requests and prepare contracts for the sales department to get signed. Set up all new TMR and other maintenance contracts in the ERP and state the billing cycle. Verify that all warranties are identified and attached to each unit in the system. Monitor PM cycles to make sure that all machines are being serviced and at the proper intervals. Provide notification to the sales department of upcoming expirations prior to contract end date. Monitor and remove expired units from TMR billing. Provide reporting on TMR contracts monthly to upper management. Review all completed TMR related work orders in an effort to identify high cost repairs, parts warranty and any other items that might be warrantable failures. Monitor GPS tracking systems for hour usage and gather manual hour meter backups as needed to prepare overtime billing at the end of each period for all units based on contracts guidelines.
• Processing invoices in the system for prompt vendor payments, maintained adequate centralized office supplies, and manage the paper and electronic information storage retrieval system. Preparing dispatch location, work orders and entering time for the technicians. Establishing an excellent rapport with both internal and external clients. Greeting visitors, determining the nature of their visit, providing appropriate information and directing visitors to appropriate person. Operating the telephone console, providing information to callers, recording and transmitting messages.
• Taking medical histories and recording vital signs, explaining treatment procedures to patients, assisting the physician and preparing patients for examination and procedures. Collect and prepare laboratory specimens, perform basic laboratory tests, prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone prescriptions to a pharmacy, prepare patients for x-ray tests and procedures. Change sterile and non-sterile dressings, perform other clinical functions as delegated and supervised by the physician. Update and file patient's medical records fill out insurance forms and referrals, scheduling appointments, arrange for laboratory services.
• Performing general office functions, including one or more of the following: scheduling appointments, processing payments and insurance information, Xeroxing, and quality control checking, light typing tasks, processing correspondence, compiling and collating various documentation with little supervision and miscellaneous assigned tasks.

Available upon request