Summary
Work History
Education
Skills
Timeline
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Jacqueline Sanchez

Jacqueline Sanchez

5630 Craner Ave, Panorama City,CA

Summary

Experienced Senior Administrative Manager with a comprehensive background in legal operations. Including experience in several different roles in the legal realm such as administrative manager, case manager, and intake specialist in a law firm. Specializing in overseeing payment processing systems, nurturing client relationships, and ensuring regulatory compliance within the legal and mortgage industries. Well-versed in conducting detailed document reviews, resolving escalated issues, and maintaining customer satisfaction. Bilingual proficiency in Spanish/English, coupled with expertise in legal software and Microsoft Office suite, strengthens operational efficiency and client communication.

Work History

Senior Administrative Manager

RB Legal
Sherman Oaks
2018 - 01.2024
  • Overlooked all payment processing systems including Worldpay, Square, First Data and Paysimple
  • Established strong working relationships with underwriters, loan officers, and legal teams
  • Organizing client folders, all paperwork and faxes for company
  • Communicated with client's mortgage companies to ensure company guidelines were met

Senior Case Manger

MLG Law Firm
Van Nuys
2016 - 2018
  • Document review and verification
  • Conducted thorough document reviews to verify accuracy and completeness
  • Collaborated with clients to address inquiries and provide updates on application status
  • Resolved escalated issues and disputes, maintaining customer satisfaction

Receptionist

All Comfy Dental
Van Nuys
2013 - 2016
  • Filing documents, folders, and important papers
  • Organizing customer's folders and the office space
  • Answering multi line phone system, inbound and outbound calling
  • Scheduling and maintenance of appointments for patients
  • Insurance verification

Education

High School Diploma -

Panorama High School
Panorama City, CA
06-2013

Skills

  • Bilingual: Spanish/English
  • Paysimple
  • Worldpay
  • Square
  • First Data
  • Vonage
  • Velocify
  • Freshsales
  • Microsoft programs: Excel, Word, PowerPoint, and Outlook

Timeline

Senior Administrative Manager

RB Legal
2018 - 01.2024

Senior Case Manger

MLG Law Firm
2016 - 2018

Receptionist

All Comfy Dental
2013 - 2016

High School Diploma -

Panorama High School

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Jacqueline Sanchez