Open To Work
JACQUELINE SCHIESS
Summary
IMMEDIATE FOCUS: Employment with an innovative firm where my skills in administration, technology, sales support and customer service enable me to contribute to growth and profitability.
Overview
20
20
years of professional experience
Work History
Business Manager/Sales support
John Rice Inc.
Safety Harbor, USA
01.2000 - 01.2007
- Formulated strategies and negotiated with international manufacturers and exporters on key issues relating to pricing, shipping, quantities etc.
- Liaison with Factory Managers and overseas carriers.
- Analyzed and implemented effective sales and accounting systems.
- Directed operations and through streamlining increased efficiency at minimum cost.
- Research and identify new business opportunities in an ever-changing global economy.
- Instrumental in establishing name recognition and image for Asian markets.
- Interact with HSN employees and our staff to ensure 'on the air' show plans were flawless.
- Played a pivotal role and served as the catalyst in increasing annual revenues for this fledgling organization from $1,000,000 to $10,000,000.
- Produce original shipping documents for imports and commercial invoices; generate booking forms for overseas inspections loading and landing.
- Prepare proposals and detailed specification sheets.
- Inventory management; health benefits administration; contract employee evaluations; wrote detailed purchase orders, generated commission and expense reports, and issued return authorizations.
- Manage books, P&L Statements, payroll etc. and create events timelines.
Call Center Analyst
Xerox
St. Petersburg, USA
01.1995 - 01.2000
- Managed staffing for a 3-shift 200 operator call center and was entrusted to manage the Automatic Call Delivery System (ACD) for one of the largest of the five national Customer Welcome Centers.
Customer Service/Call Dispatcher/Administrative Assistant
Xerox
Long Island, USA
01.1987 - 01.1995
- Compiled statistical data on the center’s level of customer service, MIS reports, and business financials.
- Instrumental in cutting costs and consistently exceeding expectations.
- Accordingly, I became the recipient of Outstanding Achievement Awards year after year.
- Promoted and transferred to the Florida Communications / Welcome Center.
- Accordingly, was responsible for 24/7 Call Center activities such as creating and maintaining call control tables, call routing system, call forecasting, call volume flow, manpower needs, and telecommunications operations in general.
- Heavily involved in improving the quality of customer service operations by way of innovative business initiatives.
- Conceived and implemented customer care, customer loyalty and other customer driven programs usable by both internal and external customers.
Education
Business Admin. -
Long Island University, CW Post College
Brooksville, NYMIS and Programming -
St. Petersburg Junior College
Clearwater, FLManagement, Problem Solving, Accounting, Statistical Training, Quality Improvement, Instructional Methods, Teamwork and Group Thinking
Xerox Sponsored courses & Workshops
Leesburg, VASkills
- Customer relationship management
- Business development
- Data analysis
- Effective communication
- Problem solving
- Cost reduction strategies
- Logistics coordination
- Cross-functional collaboration
- Operational oversight
- Data collection
- Staff management
- Business administration
- Customer service
- Cross-functional communication
- Marketing management
- Documentation and reporting
Immediate Focus
Employment with an innovative firm where my skills in administration, technology, sales support and customer service enable me to contribute to growth and profitability.
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $1000/hrTimeline
Business Manager/Sales support
John Rice Inc.
01.2000 - 01.2007
Call Center Analyst
Xerox
01.1995 - 01.2000
Customer Service/Call Dispatcher/Administrative Assistant
Xerox
01.1987 - 01.1995
Business Admin. -
Long Island University, CW Post College
MIS and Programming -
St. Petersburg Junior College
Management, Problem Solving, Accounting, Statistical Training, Quality Improvement, Instructional Methods, Teamwork and Group Thinking
Xerox Sponsored courses & Workshops