Jacqueline Scott
Brookfield,WI
Summary
Experienced leader with strong background in managing teams, working on complex projects, and achieving strategic objectives. Excels in developing strong client relationships, efficient processes while ensuring high standards, and aligning myself to the of organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Business Relationship Manager
Chase Bank
09.2022 - Current
- Coordinated regular meetings with clients to review performance metrics and discuss areas for improvement.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
- Manage a client portfolio of 115 clients and 5 branches in Lake Country
Branch Manager
Chase Bank
05.2017 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
BMO Harris Bank
09.2015 - 09.2017
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Arts - Fine Art
University of Wisconsin, Milwaukee
Milwaukee, WI12-2020
Skills
- Operations management
- Client engagement
- Sales proficiency
- Portfolio growth
- Time management
- Customer relationships
- Relationship management
- Teamwork and collaboration
Timeline
Business Relationship Manager
Chase Bank
09.2022 - Current
Branch Manager
Chase Bank
05.2017 - Current
Branch Manager
BMO Harris Bank
09.2015 - 09.2017
Bachelor of Arts - Fine Art
University of Wisconsin, Milwaukee
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