Jacqueline Sherrill

• Responsibilities include training and oversight of all support team members and management of escalated tickets for technical issues
• Ensure that all support technicians work efficiently on customer issues and facilitate client communications
• Engage in conversation with customers to understand needs, resolve issues and answer product questions
• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
• Record customer interactions or transactions in detail
• Lead on- and off-site customer support teams in multiple time zones
• Assist customers with price checks and multiple additional inquiries
• Liason between the SSL sales teams and the management teams
• Vlogging Write multiple articles that have been featured on our website as well as other SSL websites
• Education Specialist Scripting and writing articles in Lessonly and Basecamp software regarding Integrations for cPanel and Plesk. This includes multiple trouble-shooting scenarios and tests to help train new employee's support our API systems; train staff to provide excellent customer service specializing in challenging customer situations
• Upselling Specialist Taught a 3-month sales course for relating available products and services to customers during service, account management and order calls leading to an upsurge in sales of 40%
• Sales Team Support assisted sales team members to drive growth and development; enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
• Data Entry Update databases with new and modified customer data; utilize job-related software to prepare change of address records and issue service discontinuance orders
• Retail Buyers Liason Liaise between customers and retail buyers to expedite orders and meet customer demands

CERTIFICATIONS

Digicert Training - Complance Traning for SSL and Code Signing Security

• Marketed facility, classes and services to current and potential members; built and established customer base using encouragement and personal support
• Coached and encouraged participants during exercises and routines; enforced safety rules and procedures to minimize injuries; assessed needs of participants and developed exercises to address expectations; explained and demonstrated fitness and conditioning techniques and movements; recommended modifications of exercises to help participants avoid injuries
• Participated in workshops and development sessions to improve understanding of the discipline and service to clients

CERTIFICATIONS Pilates Instructor, Yoga Instructor

• Trained and attended classes, auditions and casting calls; Studied and memorized scripts to learn lines and cues and studied dance routines to performance level
• Starred in 6 IFC Films and TV and commercials

AWARDS Scholarships to Monte Carlo, Cleveland and Pacific Northwest Ballet; invited to join Cleveland Ballet at age 14; Best Actress, SMASH Film Festival

• Sales and customer service; facilitated store opening/closing procedures and alarm systems

AWARDS Employee of the Month

• Dean's List Fall 2011, GPA 3.5