Jacqueline Sibbitt

• Assisted customers with inquiries regarding financial services and repayment options, resolved complaints, and updated accounts to ensure customer satisfaction.
• Processed account changes and updates in internal systems to maintain accurate customer records.
• Educated clients on payment options and account features, enhancing their understanding of services available.
• Upheld strict standards for quality and performance.

• Operated long-haul trucks safely and efficiently on various routes.
• Maintained logs of driving hours and vehicle maintenance to ensure compliance and safety.
• Followed traffic regulations and company policies to uphold safety standards during transportation.
• Planned trips based on road conditions to optimize travel times and enhance delivery reliability.

Clarified information for claimants to ensure accurate benefit determination

• Maintained detailed records of claimant interactions to support auditing and compliance efforts
• Investigated eligibility requirements for unemployment benefits.
• Reviewed and verified submitted documents for accuracy to uphold integrity of benefit claims
• Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes and resolve issues pertaining to fraud and identity theft detection.

• Directed budgeting and financial management to align resources with business objectives.
• Managed daily operations, including staff hiring and training, to ensure smooth business functions.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Cultivated strategic vendor relationships to enhance service procurement effectiveness.
• Analyzed market trends to inform product offerings and pricing strategies.
• Oversaw inventory management to ensure optimal stock levels and accuracy.
• Ensured compliance with local, state, and federal regulations.