Maurice Moving
Tampa
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Nds Contact Advisor 1
Nelnet
Tampa
10.2023 - 03.2026
- Advised clients on student loan options and repayment plans.
- Assisted in developing financial education programs for customers.
- Managed customer inquiries through phone and email communications.
- Established and enforced administration policies and rules governing student behavior.
- Advised students on course selection and academic pathways.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
Warehouse Worker
People Ready Temp Agency
Tampa
08.2022 - 09.2023
- Operated forklifts to transport materials throughout the warehouse.
- Organized inventory in designated storage areas for easy access.
- Assisted team members with heavy lifting and equipment operation.
- Maintained cleanliness and safety standards in the work environment.
- Followed safety protocols to ensure a secure workplace for all employees.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Loan Specialist/ Commercial Loan Officer
Wipro Health Plan Services
Tampa
07.2019 - 08.2022
- Professionally process outbound sales and/or customer service calls
- Record and verify accurate information on all calls
- Adhere to work schedule provided
- Positively and respectfully communicate with customers
- Maintain high level of punctuality
- Maintain consistent, reliable attendance standards
- Maintain company and client confidentiality
- Evaluated loan applications for compliance with company policies and regulations.
- Collaborated with team members to streamline loan processing workflows.
- Addressed customer inquiries and resolved issues related to loans effectively.
- Maintained up-to-date knowledge of industry trends and regulatory changes.
- Performed periodic audits of existing customer accounts to ensure accuracy of information maintained.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Negotiated terms of repayment schedules with delinquent borrowers in order to bring accounts up-to-date.
- Identified valuable solutions for customers with credit problems.
Content Moderator/ Data Analyst Consultant
Cognizant Technology Solutions
Tampa
03.2018 - 04.2019
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Business
Hillsborough Community College
Tampa, FL 01.2011 - 02.2012
High School Diploma -
Paul R. Wharton High School
Tampa, FL 08.2006 - 06.2010
Skills
- Customer service software
- Effective communication
- Process improvement
- Problem-solving
- Teamwork
- Task prioritization
- Financial advising
- Data analysis
- Communication strategies
- Goal setting
- Customer service
- Multi-tasking
- Team building
Authorized To Work
Yes
Personal Information
Willing To Relocate: Yes
Timeline
Nds Contact Advisor 1
Nelnet
10.2023 - 03.2026
Warehouse Worker
People Ready Temp Agency
08.2022 - 09.2023
Loan Specialist/ Commercial Loan Officer
Wipro Health Plan Services
07.2019 - 08.2022
Content Moderator/ Data Analyst Consultant
Cognizant Technology Solutions
03.2018 - 04.2019
Business
Hillsborough Community College
01.2011 - 02.2012
High School Diploma -
Paul R. Wharton High School
08.2006 - 06.2010