Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lesly Janet Parra

Harlingen,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

NDS Contact Center Advisor I

NELNET
09.2024 - Current
    • Maintain up-to-date knowledge on industry trends and regulations, ensuring accurate advice is provided at all times.
    • Addressed borrower inquiries to ensure satisfaction and foster positive service experience.
    • Enhance borrower understanding by providing clear explanations of complex student loan repayment options.
    • Advise borrowers on options during financial hardships, helping them maintain good loan standing.

Customer Care Agent

QUALFON
01.2024 - 09.2024
  • Provided exceptional customer service, resolved inquiries, and process customer requests efficiently.
  • Assisted customers with billing inquiries and promotional discounts.
  • Adhered to company protocols, ensured compliance with regulations, and maintained confidentiality.

Pharmacy Tech II

VALLEY BAPTIST MEDICAL CENTER
04.2021 - 11.2023
  • Managed inventory and monthly inspections to ensure pharmaceutical supply.
  • Handled medication preparation, distribution, and record-keeping.
  • Ensured patient confidentiality and safety by following HIPAA, USP 797 guidelines, and collecting medication histories.

Customer Service Rep

TELEPERFORMANCE
08.2020 - 02.2021
  • Assisted policyholders with coverage details, claims, and billing inquiries.
  • Resolved issues, ensured customer satisfaction, and maintained compliance with regulations.
  • Documented interactions, provided educational support, and adhered to confidentiality and call center protocols.

Pharmacy Tech / Customer Service

WALGREENS
01.2020 - 10.2020
  • Provided excellent customer service, processed sales accurately, and addressed inquiries.
  • Assisted with prescription processing, medication preparation, and insurance verification.
  • Adhered to company policies, safety protocols, and emergency procedures, and maintained patient confidentiality.

Education

Associate's Degree -

Texas Southern Technical College
Harlingen, TX

Pharmacy Technician Technical Degree - undefined

Southern Career Institute
Brownsville, TX
12.2019

High School Diploma - undefined

Gladys Porter High School
Brownsville, TX
06.2014

Skills

  • Bilingual (Spanish/English)
  • Call Center Etiquette
  • Communication
  • Adaptability
  • Typing Efficiency

Certification

  • Pharmacy Technician Certification Board License Expires January 2026
  • Texas Board of Pharmacy Technician Certification Expires April 2026
  • ACPE National Sterile Compounding Training

Timeline

NDS Contact Center Advisor I

NELNET
09.2024 - Current

Customer Care Agent

QUALFON
01.2024 - 09.2024

Pharmacy Tech II

VALLEY BAPTIST MEDICAL CENTER
04.2021 - 11.2023

Customer Service Rep

TELEPERFORMANCE
08.2020 - 02.2021

Pharmacy Tech / Customer Service

WALGREENS
01.2020 - 10.2020

Pharmacy Technician Technical Degree - undefined

Southern Career Institute

High School Diploma - undefined

Gladys Porter High School

Associate's Degree -

Texas Southern Technical College

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Lesly Janet Parra