Lesly Janet Parra
Harlingen,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
NDS Contact Center Advisor I
NELNET
09.2024 - Current
- Maintain up-to-date knowledge on industry trends and regulations, ensuring accurate advice is provided at all times.
- Addressed borrower inquiries to ensure satisfaction and foster positive service experience.
- Enhance borrower understanding by providing clear explanations of complex student loan repayment options.
- Advise borrowers on options during financial hardships, helping them maintain good loan standing.
Customer Care Agent
QUALFON
01.2024 - 09.2024
- Provided exceptional customer service, resolved inquiries, and process customer requests efficiently.
- Assisted customers with billing inquiries and promotional discounts.
- Adhered to company protocols, ensured compliance with regulations, and maintained confidentiality.
Pharmacy Tech II
VALLEY BAPTIST MEDICAL CENTER
04.2021 - 11.2023
- Managed inventory and monthly inspections to ensure pharmaceutical supply.
- Handled medication preparation, distribution, and record-keeping.
- Ensured patient confidentiality and safety by following HIPAA, USP 797 guidelines, and collecting medication histories.
Customer Service Rep
TELEPERFORMANCE
08.2020 - 02.2021
- Assisted policyholders with coverage details, claims, and billing inquiries.
- Resolved issues, ensured customer satisfaction, and maintained compliance with regulations.
- Documented interactions, provided educational support, and adhered to confidentiality and call center protocols.
Pharmacy Tech / Customer Service
WALGREENS
01.2020 - 10.2020
- Provided excellent customer service, processed sales accurately, and addressed inquiries.
- Assisted with prescription processing, medication preparation, and insurance verification.
- Adhered to company policies, safety protocols, and emergency procedures, and maintained patient confidentiality.
Education
Associate's Degree -
Texas Southern Technical College
Harlingen, TXPharmacy Technician Technical Degree - undefined
Southern Career Institute
Brownsville, TX12.2019
High School Diploma - undefined
Gladys Porter High School
Brownsville, TX06.2014
Skills
- Bilingual (Spanish/English)
- Call Center Etiquette
- Communication
- Adaptability
- Typing Efficiency
Certification
- Pharmacy Technician Certification Board License Expires January 2026
- Texas Board of Pharmacy Technician Certification Expires April 2026
- ACPE National Sterile Compounding Training
Timeline
NDS Contact Center Advisor I
NELNET
09.2024 - Current
Customer Care Agent
QUALFON
01.2024 - 09.2024
Pharmacy Tech II
VALLEY BAPTIST MEDICAL CENTER
04.2021 - 11.2023
Customer Service Rep
TELEPERFORMANCE
08.2020 - 02.2021
Pharmacy Tech / Customer Service
WALGREENS
01.2020 - 10.2020
Pharmacy Technician Technical Degree - undefined
Southern Career Institute
High School Diploma - undefined
Gladys Porter High School
Associate's Degree -
Texas Southern Technical College