Leticia Mendez
Summary
Customer service agent with expertise in resolving borrower inquiries and delivering educational support on available options. Proven track record of collaborating with teams to enhance processes, resulting in increased efficiency and improved customer satisfaction. Strong focus on detail and commitment to providing exceptional service.
Overview
7
7
years of professional experience
Work History
NDS Contact Center Advisor IV
Nelnet
09.2019 - Current
- Participated in team meetings to discuss process improvements and borrower feedback.
- Responded to borrower communications via phone, email, and chat promptly.
- Assisted borrowers with loan inquiries and managed accounts to ensure optimal service.
- Educated borrowers on available options from Department of Education to enhance informed decision-making.
- Researched customer inquiries to deliver compliant resolutions aligned with laws and regulations.
Education
Business Management
Blackhawk Technical College
01-2006
Skills
- Customer Service
- Problem-solving abilities
- Organizational skills
- Priority management
- Team collaboration
- Creative leadership
- Mentorship and guidance
- Detail-oriented
Additional Experience & Involment
- State of WI Unemployment Project
- FAST Project - Borrower Complaints
- Mentorship Program (including temporary mentoring support)
Timeline
NDS Contact Center Advisor IV
Nelnet
09.2019 - Current
Business Management
Blackhawk Technical College