Ashley Jones
Brooklyn,NY
Summary
Customer-focused professional with strong communication and problem-solving skills. Delivers exemplary service through attention to detail and effective teamwork. Demonstrates reliability and professionalism in all interactions. Experienced in creating clear reports and memos, with proficiency in Microsoft Office Suite.
Efficient Utility Worker with excellent organization and planning skills. Adept at dealing diplomatically with public and contractors while representing organization professionally. Talented in learning data control systems and processes for distributed generation services and associated software.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Meter service rep.
National Grid
Queens, NY
01.2025 - Current
- Reading gas and/or electric meters in the field, including AMR routes.
- Installing and replacing automated meter-reading devices (AMR).
- Executed field collection activities, including payment collection, service termination, and posting building notices.
- Conducted physical disconnections of gas service, ensuring compliance with safety protocols.
- Responded to emergency call-outs, supporting technicians with urgent tasks to maintain service continuity.
Banker
Citizen Bank
Brooklyn, NY
04.2024 - 12.2024
- Assisted customers in setting up and closing accounts to enhance banking experience.
- Completed loan applications and facilitated sign-ups for new services to meet customer needs.
- Assisted customers with setting up or closing accounts.
- Provided tailored advice on bank products and financial options to support informed decision-making.
Associate Banker
JP Morgan Chase
Brooklyn, NY
01.2019 - 03.2024
- Assisted customers with financial transactions efficiently and accurately 100% of the time.
- Maintained over 95% customer satisfaction rates by consistently providing first-class customer service.
- Balanced cash deposits and bank vault, ATMs inventory daily with zero error rate.
- Ensured compliance with banking policies and procedures, contributing to operational integrity.
- Supported efforts to discover new customer sales opportunities. and assist Relationship bankers with coping, scanning and making appointments.
Sales Associate
H & M
Brooklyn, NY
05.2016 - 08.2019
- Welcomed customers with friendly, helpful demeanor, fostering positive customer experiences.
- Processed customer’s transactions accurately and quickly.
- Addressed customer inquiries and concerns promptly, providing effective solutions to enhance satisfaction.
- Addressed customer inquiries and concerns promptly, delivering effective solutions that enhanced satisfaction.
- Maintain neat and organized customer service area to create an inviting environment.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
01.2024 - 08.2026
High School Diploma -
School of Democracy and Leadership
09.2011 - 06.2015
Skills
- Field service operations
- Payment processing
- Cash handling
- Service coordination
- Field troubleshooting
- Complaint handling
- Task management
- Database maintenance
- Account management
- Financial advising
- Effective communication
- Verbal and written communication
- Team collaboration
- Attention to detail
- Adaptive learning
Accomplishments
- Recognized for consistently achieving high customer satisfaction ratings.
- Successfully resolved challenging customer issues, contributing to positive customer feedback.
Timeline
Meter service rep.
National Grid
01.2025 - Current
Banker
Citizen Bank
04.2024 - 12.2024
Bachelor of Arts - Psychology
Southern New Hampshire University
01.2024 - 08.2026
Associate Banker
JP Morgan Chase
01.2019 - 03.2024
Sales Associate
H & M
05.2016 - 08.2019
High School Diploma -
School of Democracy and Leadership
09.2011 - 06.2015