Taylor Mccoy
Federal Way,WA
Summary
Dynamic field service professional with extensive experience at Sleep Number Corporation, excelling in troubleshooting and mentoring. Proven ability to enhance customer satisfaction through effective communication and technical expertise. Skilled in field service operations and committed to safety, consistently exceeding expectations while fostering team development.
Overview
10
10
years of professional experience
Work History
Field Service
Sleep Number Corporation
Seattle, WA
08.2018 - Current
- Performed production and field service returns testing and troubleshooting.
- Mentored junior field service engineers, providing guidance and support to enhance their professional development.
- Elevated customer experience by quickly resolving service-related issues.
- Demonstrated commitment to safety protocols by consistently adhering to guidelines during all field service activities, minimizing risk of accidents or injuries.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Delivery Courier
Express Delivery
Federal Way, WA
05.2017 - 06.2018
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs, tracking shipments and addressing discrepancies.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Coordinated with dispatchers to prioritize deliveries based on urgency and location.
Customer Service Representative
Xerox, ACS
Auburn, WA
04.2015 - 05.2017
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new representatives on product knowledge and service protocols.
- Implemented process improvements to streamline complaint resolution workflow.
- Analyzed customer feedback to identify trends and recommend service enhancements.
Education
High School Diploma -
Laporte High School
La Porte, IN06.2000
Skills
- Field Service Work
- Field service coordination
- Field service operations
- Field service experience
- Field observation
- Field service support
Timeline
Field Service
Sleep Number Corporation
08.2018 - Current
Delivery Courier
Express Delivery
05.2017 - 06.2018
Customer Service Representative
Xerox, ACS
04.2015 - 05.2017
High School Diploma -
Laporte High School