Kaj Bjorksten
Salesville,OH
Summary
Dynamic field service professional with a proven track record at Technibus, enhancing customer satisfaction through effective problem-solving and timely support. Skilled in field service operations and reporting, I foster teamwork and continuous improvement, driving operational efficiency and reducing downtime. Committed to excellence, I leverage technical expertise and strong communication skills to achieve outstanding results.
Overview
36
36
years of professional experience
Work History
Field Service
Technibus
10.2023 - Current
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
- Increased customer satisfaction by providing timely and efficient field service support for various mechanical issues.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Conducted root cause analyses to troubleshoot issues encountered during component integration or field service activities.
- Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
- Improved customer satisfaction by providing timely and efficient field service support to clients.
- Delivered detailed reports on field service activities, providing insights for strategic planning.
- Reduced downtime for clients by providing timely and efficient field service support, resolving complex technical issues.
Rural Mail Carrier Associate
USPS
07.2021 - 10.2023
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
Field Service Technician
Technibus
05.2013 - 06.2021
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
88M Motor Transport Operator
US Army
08.2010 - 08.2011
- Supported numerous special operations missions by providing expertly planned and executed transportation services under tight deadlines.
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Collaborated with team members to develop contingency plans for unforeseen obstacles or changing conditions during transport missions.
88M Motor Transport Operator
US Army Reserve
03.2009 - 03.2010
- Assisted in disaster relief efforts by transporting vital supplies, equipment, and personnel to affected areas quickly and efficiently.
- Maintained zero safety incidents or accidents throughout tenure due to diligent adherence to established safety protocols.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
- Ensured regulatory compliance by maintaining accurate records of vehicle inspections, repairs, and service history.
Residential Carpenter
Don's Home Improvements
11.2002 - 03.2009
- Maintained a safe working environment by following proper safety protocols and utilizing appropriate personal protective equipment.
- Achieved seamless integration of new additions or remodels into existing structures through careful planning and execution of construction techniques.
- Increased client satisfaction through consistent communication and providing updates throughout the construction process.
- Showcased commitment to continuous professional development by attending industry conferences, workshops, and training sessions to stay current with evolving construction trends and best practices.
Commercial Carpenter
Specified Insulation
06.1993 - 11.2002
- Enabled seamless installation of doors, windows, and hardware through precise measurements and cutting techniques.
- Optimized workspace organization with proper tool maintenance and storage, enabling smoother workflow among team members.
- Enhanced project efficiency by collaborating with architects and project managers to interpret blueprints and specifications.
- Facilitated effective communication between team members during projects to ensure cohesive collaboration toward shared goals.
Laborer
Specified Insulation
10.1989 - 06.1993
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
No Degree - General Studies
Stark State College
Canton, OHSkills
- Field service operations
- Field Service Reporting
- Field service experience
- Field service engineering
Timeline
Field Service
Technibus
10.2023 - Current
Rural Mail Carrier Associate
USPS
07.2021 - 10.2023
Field Service Technician
Technibus
05.2013 - 06.2021
88M Motor Transport Operator
US Army
08.2010 - 08.2011
88M Motor Transport Operator
US Army Reserve
03.2009 - 03.2010
Residential Carpenter
Don's Home Improvements
11.2002 - 03.2009
Commercial Carpenter
Specified Insulation
06.1993 - 11.2002
Laborer
Specified Insulation
10.1989 - 06.1993
No Degree - General Studies
Stark State College