Jacqueline Simon
Lithonia,GA
Summary
Detail-oriented Gift Registry Consultant known for strong relationship-building and problem-solving skills. Experienced in managing product offerings and educating clients, committed to elevating customer satisfaction through personalized service.
Overview
35
35
years of professional experience
Work History
Gift Registry Consultant
Macy's
Atlanta, GA
10.2023 - Current
- Delivered personalized experiences that supported customers' gift registry journeys in-store.
- Developed meaningful relationships with customers to anticipate needs and provide tailored guidance.
- Assisted customers in selecting and managing registry items effectively and efficiently.
- Educated clients on registry features to enhance engagement and satisfaction.
- Maintained updated knowledge of product offerings for accurate recommendations.
- Resolved customer inquiries regarding registrations, ensuring quick and effective solutions.
- Handled incoming calls from customers seeking assistance with their registrations.
Fine Jewelry Administration
Macy's
Atlanta, GA
06.2021 - 10.2023
- As the Fine Jewelry Operating Assistant, you control the operations both back and front of house that ensure superior service levels are maintained, stock is handled securely in a timely manner and fulfillment is expedited.
- Completed client and stock repairs, focusing on service quality and inventory precision.
- Executed packing and shipping of fulfillment orders, collaborating with internal partners and responding to client requests.
- Collaborated with staff to meet fulfillment goals and improve service quality.
- Executed special orders, ensuring timely delivery and accurate processing.
- Executed coordination of transfers, RTVs, and markdowns to facilitate timely stock movement.
- Executed unpacking, storing, and merchandising of new receipts alongside staff.
- Ordered supplies and collaborated with the receiving manager to fulfill jewelry gift box needs.
Sales Associate
Macys Department Store
Atlanta, GA
05.1991 - 03.2022
- Assisted customers with product selection and provided personalized service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on promotions and loyalty programs, increasing customer engagement and satisfaction.
- Collaborated with team members to exceed daily sales goals, fostering a supportive team environment.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
- Maintained visual merchandising standards to enhance store appearance.
- Facilitated floor moves to optimize customer shopping experience and maintain organized, visually appealing sales areas.
- Tracked sales performance metrics to identify trends in marketplace.
Wedding and Gift Consultant
Macys Department Store
Atlanta, GA
01.2012 - 06.2021
- Cultivated relationships with customers to anticipate needs and deliver personalized guidance.
- Delivered personalized experiences that supported customers' gift registry journeys in-store.
- Assisted customers in selecting and managing registry items effectively and efficiently.
- Educated clients on registry features, boosting engagement and satisfaction.
- Maintained updated knowledge of product offerings for accurate recommendations.
- Resolved customer inquiries about registrations, ensuring prompt and effective solutions.
- Handled incoming calls from customers seeking assistance with their registrations.
HR Administrator
Macys Department Store
Atlanta, Georgia
03.2002 - 01.2012
- Coordinated recruitment efforts and scheduled interviews for various positions.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Developed job descriptions, job postings, and recruitment materials.
- Assisted in onboarding new employees and provided orientation materials.
- Developed employee orientation and training programs for new hires.
- Facilitated training sessions to enhance employee skills and knowledge.
- Created and implemented employee retention strategies.
- Managed employee records and maintained HR databases for accuracy.
- Processed payroll and ensured timely distribution of employee salaries.
- Handled employee inquiries regarding benefits and company policies effectively.
- Collaborated with department heads to ensure that staffing needs are met.
- Facilitated smooth transitions for employees moving to new positions and referrals.
- Liaised between management and employees by relaying work information, adjustments and grievances.
Education
High School Diploma -
Erasmaus Hall
New York, NY06-1988
Skills
- Gift registry coordination
- Customer relationship management
- Customer experience management
- Product knowledge
- Issue resolution
- Service quality enhancement
- Customer engagement events
- Client consultation
- Product and service sales
- Inventory control
- In-store displays
- Problem solving
- Time management
- Customer service training
- Customer relationship building
Timeline
Gift Registry Consultant
Macy's
10.2023 - Current
Fine Jewelry Administration
Macy's
06.2021 - 10.2023
Wedding and Gift Consultant
Macys Department Store
01.2012 - 06.2021
HR Administrator
Macys Department Store
03.2002 - 01.2012
Sales Associate
Macys Department Store
05.1991 - 03.2022
High School Diploma -
Erasmaus Hall