Jacqueline S Matthews
Franklin Township,Ohio
Summary
Compassionate oncology, palliative, hospice nurse with 30+ years experience caring for patients and families in multiple settings across the continuum. Accomplished healthcare leader with clinical, operational, and professional development experience. Advanced Practice Registered Nurse-Clinical Nurse Specialist, dual-certified Oncology & Palliative/Hospice.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nurse Clinical Coordinator/Special Projects
University of Cincinnati Cancer Center
08.2023 - Current
- Provides clinical care in multiple specialty departments including surgical, medical and gynecologic oncology
- Triage care needs in assigned clinic, providing assessment of extent of needs, collaboration among interdisciplinary team to provide coordinated care, and patient education
- Collect, analyze, and report data for complex ENT surgeries, tracheal procedures, free flap care, pre/post op education for Discharge to Home Project
- PI Champion 2024 to further evaluate ENT program measures to improve discharge to home for complex free flap/trach procedures to positively impact reporting to US News and World Report scorecard
- Data management and reporting of activities to the National Accreditation Program for Breast Centers (NAPBC) accreditation and survey readiness for the UCMC office of Breast Care Program Directors
RN Case Manager – Hospice
Arcadia Home Care & Staffing
05.2023 - 09.2023
- Provides ongoing assessment and care planning for palliative and end of life patients
- Collaborates with care team to ensure timely updates to plan and oversite of multidisciplinary interventions
- Participates in care conferences and IDG meetings to ensure timely updates and coordination of services
- Communicates with providers on eligibility, symptom needs, or changes in condition
Chief Nursing Officer
Post Acute Medical Specialty Hospital of Dayton
05.2022 - 05.2023
- Directs 180 licensed and unlicensed nursing and clinical care personnel to ensure patient care, productivity, and facility operations are to standards
- Develops and implements policy and procedures for delivery of nursing care based on evidence in practice and interpretation of quality data to improve outcomes
- Data entry and analysis of nursing budget through detailed expense management to ensure targets for NHPPD, Salary and OT, and contracts/rentals monitoring
- Provide charge nurse oversight with assessment of patient condition and triage for appropriate level of care, verification of admission orders, medication reconciliation when personnel was short-staffed
- Assures adherence to system-wide safety and infection control practices for the nursing department
- Leads retention and recruitment strategies, including staffing solutions and engagement activities
- Competency testing of professional and unlicensed staff
Director of Case Management
Post Acute Medical Specialty Hospital of Dayton
03.2021 - 05.2022
- Clinical oversight of case management department and IDG activities
- Evaluate compliant documentation that captures severity of illness demonstrating correct coding, billing processes
- Monitor performance indicators for length of stay, utilization, and denials management and benchmark/trend to corporate dashboard
- Perform utilization review of services and coordinate with payor sources to ensure proper reimbursement for provided services
- Cultivate relationships across departments to ensure patient and provider experience, collaborative teamwork, and quality care
- Facilitate multi-disciplinary team meetings and documentation to ACMA standards of practice
Vice President, Palliative & Supportive Care
Ohio’s Hospice of Dayton/Pure Healthcare, LLC
02.2018 - 10.2020
- Leadership responsibility for strategic planning, regulatory compliance, and business development for chronic care management, palliative care, and supportive care initiatives across Ohio’s service regions
- Operations management and facility oversight per hospice COPs and regulatory standards for licensure/accreditation
- Organization oversite of access center, including sched/reg, insurance verification and authorization, health information management, and clinical documentation
- Physician and APP recruitment, credentialing, orientation, and annual performance
- Prepared annual budget exercise to forecast O&M based on census/growth; Provided monthly variance reporting on each department’s performance; Assist managers in developing, monitoring and reporting goals and objectives quarterly
- Beta site lead for CAHPS Survey remodeling with implementation of patient experience survey for AAHPM Quality Measures Project
- Leadership and oversight of 30 FTEs including central scheduling, APPs, RN/LPNs, SW, OT, Clinical Dietetics, and Behavioral health teammates
Vice President, Palliative & Supportive Care
Ohio's Hospice Of Dayton
05.2016 - 02.2018
- Leadership responsibilities for staffing, resource management, and productivity for palliative care team, including multi-level professional providers and ancillary staff
- Clinical oversight of care model KPIs to achieve clinical/operational/patient experience benchmarks
- Nominated AHA’s Circle of Life Award 2013
- Developed and served Dayton’s first oncology center palliative (supportive care) embedded program in 2014
- Developed clinical quality program based on the NCCN Guidelines for Symptom Management to contribute to the Oncology Care Model dashboard
- Nominated and selected 9th member of the Global Palliative Care Quality Alliance (GPCQA)
- Development and execution of EHR integration, with EPIC Palliative Care Navigator Build 2015
- Center for Supportive Care, Dayton’s first outpatient center for palliative medicine delivery, opened June 20, 2016
Director, Palliative & Supportive Care
Innovative Care Solutions, LLC
09.2008 - 05.2016
- Provided direct clinical care as APRN to patients and families across multiple locations, including acute care, extended care facilities, home and outpatient oncology centers
Education
Master of Science - Nursing Leadership And Management
Wright State University
Dayton, Ohio01.1997
Bachelor of Science - Nursing
Wright State University
Dayton, Ohio01.1991
Skills
- Evidence-based clinical practice (NCCN, ASCO QAPI, ONS, AAHPM/HPNA)
- EPIC documentation, reports dashboard
- Proficient Microsoft Office 365 and Power BI
- Detailed-oriented, high level multi tasker
- Case Management
- ELNEC Trainer
- Telehealth/pandemic response
- Patient/Professional Educator
- Vital Talk certification
- Respecting Choices Facilitator
- CAPC Designation in Communication, Pain and Symptom Management
Certification
- National Board for Certification of Hospice & Palliative Care Nurses Advanced Certified Hospice & Palliative Care Nurse – ACHPN 12/2012 - present
- Oncology Nursing Certification Corporation Advanced Oncology Certified Nurse – AOCN 05/2002 - present
- Ohio Board of Nursing Certificate of Authority-Clinical Nurse Specialist COA: NS - 07093 09/2002 – present
- Ohio Board of Nursing Licensed Registered Nurse RN 235463 06/1991 – present
Timeline
Nurse Clinical Coordinator/Special Projects
University of Cincinnati Cancer Center
08.2023 - Current
RN Case Manager – Hospice
Arcadia Home Care & Staffing
05.2023 - 09.2023
Chief Nursing Officer
Post Acute Medical Specialty Hospital of Dayton
05.2022 - 05.2023
Director of Case Management
Post Acute Medical Specialty Hospital of Dayton
03.2021 - 05.2022
Vice President, Palliative & Supportive Care
Ohio’s Hospice of Dayton/Pure Healthcare, LLC
02.2018 - 10.2020
Vice President, Palliative & Supportive Care
Ohio's Hospice Of Dayton
05.2016 - 02.2018
Director, Palliative & Supportive Care
Innovative Care Solutions, LLC
09.2008 - 05.2016
Bachelor of Science - Nursing
Wright State University
Master of Science - Nursing Leadership And Management
Wright State University
Activities
- American College of Healthcare Executives, 2018-2020
- National Partnership for Hospice Innovation Palliative Care Workgroup, 2018-present
- American Cancer Society Dayton Regional Palliative Care Consortium Chair, 2018-present
- American Academy of Hospice & Palliative Medicine, 2012-2020
- Hospice and Palliative Care Nurses Association- Local, 2011-present
- Hospice and Palliative Care Nurses Association – National, 2009-present
- National Hospice and Palliative Care Organization, 2011-present
- The Greater Dayton Area Palliative Care Consortium Treasurer, 2009-2011
- Ohio Association of Advanced Practice Nurses (OAAPN), 2003-2009
- Oncology Nursing Society – National Member, 1992-present
- Oncology Nursing Society – Local Member, 1992-present
- American Cancer Society – Volunteer, 1992-present
Presentations And Publications
- Innovative Care Solutions' Outpatient Palliative Care Improves Value: A Retrospective Study, Poster Presentation, EBP Rounds, Ohio's Hospice, 2019-10-19
- Telephone Triage for Oncology Nurses, 3rd Edition, Contributing Author, ONS Publishing, 2018-01-01
- Integration of Palliative Care in Chronic Conditions: An Interdisciplinary Approach, Contributing Author, ONS Publishing, 2016-01-01
- Earlier Access to Palliative Medicine: An experience of integration into a community oncology practice, Poster Presentation, ASCO Palliative and Supportive Care in Oncology Symposium, San Francisco, CA, 2016-01-01
- Introduction to Palliative Care, Presentation, Providence Medical Group, 2014-11-19
- Are We Ready: A Crosswalk for Palliative Care in a Mass Casualty Event, Co-presenter, Midwest Care Alliance Annual Conference, Columbus, Ohio, 2014-11-06
- Follow the Yellow Brick Road: The Brains, The Heart, & The Courage in the Provision of Exceptional Palliative Care, Presentation, Kettering Medical Center, 2014-06-19
- The Role of Palliative Medicine in Standard Oncology Care: Case Reviews, Presentation, Kettering Medical Center Tumor Board, 2014-06-26
- Conversations in Palliative Care, Presentation, Miami Valley Long Term Care Association, District 2, Dayton, Ohio, 2013-04-09
- Palliative Care: Collaborative Partners in Quality Oncology Care, Presentation, 2012 Miami Valley Cancer Registrar's Association Fall Meeting, Middletown, Ohio, 2012-10-16
- Explorations in End of Life Care, Presentation, University of Dayton, Dayton, Ohio, 2012-09-21
- Innovative Care Solutions: Opportunities in Palliative and End of Life Care, Presentation, Kettering Medical Center, Grand Rounds, 2012-06-20
- Telephone Triage for the Oncology Nurse, ONS Publishing, 2nd Ed., Contributing Author, 2011-01-01
- Oncology Nursing Drug Update, Presentation, Tri State Oncology Nursing Society, 2008-09-16
- Managing Iron Overload in the MDS Patient, Presentation, Novartis, 2006-10-19
- Frankly Speaking About Lung Cancer: Taking Control of Side Effects, Presentation, Wellness Community, Dayton, Ohio, 2006-10-09
- Understanding MDS and the Use of Novel Therapies, Presentation, Celgene, 2006-04-01
- Understanding Malignancies of the GI/GU Systems, Presentation, Disease Management Series, Miami Valley Hospital, 2005-06-01
- Hematology Review for the Critical Care Nurse, Presentation, Miami Valley Hospital, 2005-01-01
- Understanding Radioimmunotherapy for Non-Hodgkin's Lymphoma, Presentation, Biogen Idec, 2005-07-01
- Alimta: A Review of the Clinical Data, Presentation, Eli Lilly, 2003-09-18
- This Is Not Your Ordinary Walk In The Park and Other Ways to Fight Fatigue and Restore Attention, Poster Presentation, Oncology Nursing Society 27th Annual Congress, 2002-04-01
- The Universal Value for Measuring Patient Comfort, Poster Presentation, UVMC Nursing Grand Rounds, 1997-10-01
- Importance of Health and Perceived Control of Health on Health-Promoting Behaviors in Patients Diagnosed with Stage I-IV Lung Cancer, Thesis Defense, 1997-06-01
- Pain Management: Toward a Quality Improvement Framework, Poster Presentation, Wright State University Nursing Research Symposium, 1997-02-01
- Pain Management: Toward a Quality Improvement Framework, Poster Presentation, UVMC Grand Rounds, 1996-10-01
ACTIVITIES AND HONORS
American College of Healthcare Executives 2018 – 2020, National Partnership for Hospice Innovation Palliative Care Workgroup 2018 – present, American Cancer Society Dayton Regional Palliative Care Consortium Chair 2018 – present, American Academy of Hospice & Palliative Medicine 2012 – 2020, Hospice and Palliative Care Nurses Association- Local 2011 – present, Hospice and Palliative Care Nurses Association – National 2009 - present, National Hospice and Palliative Care Organization 2011 - present, The Greater Dayton Area Palliative Care Consortium Treasurer 2009-2011, Ohio Association of Advanced Practice Nurses (OAAPN) 2003- 2009, Oncology Nursing Society – National Member 1992 – present, Oncology Nursing Society – Local Member 1992 – present, Offices held: Program Committee Chair 2009-2014 Political Advisory Liaison 2006-2007 President 2004-2006 President-elect 2003-2004 Newsletter Editor 2001-2003, American Cancer Society – Volunteer 1992 – present Board Member, Miami County Unit 1992, Sigma Theta Tau International 1996 – 2002, 2009 – 2011