Hi, I’m
Jacqueline Smith
Burlington Junction,MO
Summary
Accomplished entrepreneur with a proven track record at C&G Wholesale and Bob's Blown Glass, specializing in business growth and customer relations. Leveraged financial planning and entrepreneurial leadership to expand product offerings and enhance brand visibility, achieving significant revenue increases. Excelled in building strong, lasting client relationships through exceptional service and strategic marketing initiatives.
Overview
16
years of professional experience
Work History
C&G Wholesale
Small Business Owner
01.2015 - Current
Job overview
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Bob's Blown Glass
Small Business Co-Owner
01.2009 - Current
Job overview
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Northwest Missouri State UniversityMaryville, MO
Bachelor of Arts from Psychology/Sociology
12-2008
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business growth and retention
- Financial planning
- Entrepreneurial leadership
- Accounting oversight
- Sales oversight
- Customer service
- Decision-making
- Business management
- Customer relations
Timeline
Small Business Owner
C&G Wholesale
01.2015 - Current
Small Business Co-Owner
Bob's Blown Glass
01.2009 - Current
Northwest Missouri State University
Bachelor of Arts from Psychology/Sociology
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