Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Stevens

Oakdale,NY

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Graff Lab Studio. Excels in creating positive environments, enhancing customer satisfaction, and improving team productivity. Always maintains a friendly and outgoing personality and takes pride in every job and task she does.

Overview

6
6
years of professional experience

Work History

Studio Manager

Graff Lab Studio
12.2022 - Current
  • Maintained an outgoing and attentive attitude in order to engage with a diverse range of clients and ensure their enjoyment of the activities and studio.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Delegated tasks and prioritized accordingly to maintain order in a fast paced environment.

Server

The Purple Elephant
01.2020 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Attended to all customer needs including dietary restrictions and specific preferences
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hostess

The Purple Elephant
08.2019 - 01.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Sailing Instructor

Cold Spring Harbor Beach Club
05.2018 - 08.2019
  • Conducted comprehensive safety lectures, ensuring all students were well-prepared for potential hazards on the water.
  • Created interactive activities to engage students and maximize learning.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Completed pre- and post-season maintenance on boats and equipment.

Education

No Degree - Fine Arts

FIT
NY, NY

Skills

  • Client experience management
  • Team Leadership
  • Hiring and Training
  • Customer Service
  • Task Delegation
  • Multitasking
  • Positive Attitude

Timeline

Studio Manager

Graff Lab Studio
12.2022 - Current

Server

The Purple Elephant
01.2020 - 03.2022

Hostess

The Purple Elephant
08.2019 - 01.2020

Sailing Instructor

Cold Spring Harbor Beach Club
05.2018 - 08.2019

No Degree - Fine Arts

FIT

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Jacqueline Stevens