Jacqueline Sumner
Williamsburg,VA
Summary
Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Enhanced operational efficiency by resolving conflicts and mentoring staff, leading to improved performance and customer satisfaction. Skilled in time management and complex problem-solving, consistently delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Poquoson, VA
10.2024 - 01.2025
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Mcdonalds
Ahoskie, NC
07.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Smokey Bones & Grille
Newport News, VA
04.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server Trainer
Chili's Restaurant
Hampton, VA
03.2022 - 09.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Server Manager
Applebees
Hampton, VA
01.2017 - 09.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Liaised between servers and upper management to address issues and manage challenges.
Education
Kecoughtan High School
Hampton06.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Certification
Serv-safe
Timeline
Manager
McDonald's
10.2024 - 01.2025
Manager
Mcdonalds
07.2023 - 10.2024
Server Trainer
Chili's Restaurant
03.2022 - 09.2022
Manager
Smokey Bones & Grille
04.2021 - 12.2023
Server Manager
Applebees
01.2017 - 09.2020
Kecoughtan High School