Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JACQUELINE SUTCLIFFE

Cincinnati,OH

Summary

Dedicated and forward-thinking professional eager to transition into the dynamic and innovative world of technology. Aspiring to leverage problem-solving, communication, teamwork and adaptability acquired from previous experiences and combine them with a passion for learning and problem-solving to excel in a tech-focused role. Seeking an opportunity to contribute to cutting-edge projects, embrace emerging technologies, and thrive in a collaborative and growth-oriented tech environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Manager

AJJ Enterprises, LLC
06.2018 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Managed 5-20 calls per day while simultaneously entering in orders (10-30 daily)

Customer Service Representative

ePremium Insurance, 4770 Duke Dr
03.2017 - 03.2018
  • Answered 50-100 calls daily to resolve customer issues and to ensure customer satisfaction. Calls consisted of: processing payments, enrolling new clients, explanations of insurance policies, adjusting insurance policies, and any other related duties
  • Multitasking using 2 computer monitors and 3 operating systems simultaneously (computer/email/phone lines) while assisting every customer with prompt proper etiquette, respect, and complete knowledge of policies
  • Maintained relations with various partnered companies in order to fully fulfill customers’ requests as well as providing as much information as needed.
  • Offered advice and assistance to customers, paying attention to special needs or wants

Retail Sales Associate

Army and Air Force Exchange Services, United States Air Force Base
12.2009 - 10.2016
  • Maintained cleanliness of store on daily basis
  • Assisted in training and mentoring of all new employees
  • Kept constant interaction with customers to help them fulfill their needs upon request
  • Responsible of ensuring all current and incoming inventory of highly valuable merchandise
  • Kept inventory control and helped with orders on merchandise
  • Helped maintain displays indicated by planograms and set planners
  • Gave customers information on products to meet or exceed customer service experience
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction
  • Fostered positive work environment by consistently treating all customers and employees with respect.

Education

High School Diploma -

Kubasaki High School
Okinawa, Japan
2009

Skills

  • Account Verification
  • Product and Service Sales
  • Customer Relationship Management
  • Accounts Payable and Accounts Receivable
  • Time Management
  • Account Management
  • Order Management
  • Strategic Planning
  • Client Relations
  • Order Processing

Certification

  • SQL Bootcamp - Break Into Tech - Certificate of Achievement - June 2023

Languages

English
Native or Bilingual
Japanese
Limited Working

Timeline

Account Manager

AJJ Enterprises, LLC
06.2018 - Current

Customer Service Representative

ePremium Insurance, 4770 Duke Dr
03.2017 - 03.2018

Retail Sales Associate

Army and Air Force Exchange Services, United States Air Force Base
12.2009 - 10.2016

High School Diploma -

Kubasaki High School

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JACQUELINE SUTCLIFFE