Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Tangbobito

Biotechnologist
Davenport,IA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Administrative Assistant

UFCW Local
Davenport, IA
08.2022 - Current
  • Handle administrative support with a high level of independence, initiative, discretion, accuracy, and attention to detail
  • Scan and save documents to our document management system
  • Open and close files
  • Prepare basic correspondence
  • Manage all incoming calls to the main plant phone and direct calls as appropriate
  • Provide administrative support to plant requirements
  • Update rate changes and maintain records
  • Process Union dues
  • Sorts, and distributes incoming mail
  • Sending invoices and collecting receipts
  • Running reports
  • Data entry
  • Keeping companies profile up to date

Verification Specialist

Cisive
New York, NY
07.2021 - 07.2022
  • Quickly & effectively researching information online
  • Processing background reports according to company guidelines
  • Review and release background screening leads to clients using knowledge of FCRA, client matrices, and Cisive policy
  • Review disclosures if applicable and apply advanced FCRA knowledge
  • Utilize a keen sense of detail to ensure lead reporting is consistent and accurate
  • Ensure lead notes are clear, concise and without error
  • Note missing requirements in the internal case notes if any documents are missing
  • Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies
  • Provide courteous service to candidates; provide a thorough explanation of documents needed for the case.

Compliance Specialist

Twilio
San Francisco, CA
06.2020 - 12.2020
  • Complete customer KYC reviews promptly and provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio
  • Assess the nature of customer issues and resolve basic-to-intermediate level problems
  • Identify and communicate process improvements to enhance the productivity and effectiveness of your team
  • Investigation processes, with a full command of known and developing fraud trends
  • Work with the team to build out the strategy and team focus around what the top priorities are for the team that rolls up into the high-level company objectives
  • Quickly and confidently triage complex issues via documented internal escalation paths
  • Effectively respond to all basic and advanced questions from customers (external and internal) in the core area.

Verification Specialist

Builder
Rolling Meadows, IL
05.2018 - 04.2020
  • Investigation by contacting institutions to verify employment
  • Investigation by conducting interviews pertaining to job performance with references
  • Creating a comprehensive report in the proprietary database

State farm
Davenport, Niles, IA, IL
08.2017 - 05.2018
  • Participating in consistent growth and learning through coaching and organized learning groups
  • Adhere to confidentiality guidelines and legal compliance regulations as required Customer Service, Handle payment process over the phone including debit, and credit transactions
  • Assist customers with inquiries regarding their coverages
  • Translate for the French-speaking customers

Customer Service Representative

Walgreens
Chicago, IL
03.2016 - 08.2017
  • Handled payment transactions at checkout including all forms of payments
  • Assisted customers with inquiries regarding inventory
  • Handled incoming calls and resolved customer complaints and concerns

Education

Associate Degree - science and General Studies: Nutrition

Harper College
Palatine, IL

Bachelor of Science - science: Biotechnology

University of Maryland Global Largo
05.2022 - Current

Skills

Documentation and reporting

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Timeline

Administrative Assistant

UFCW Local
08.2022 - Current

Bachelor of Science - science: Biotechnology

University of Maryland Global Largo
05.2022 - Current

Verification Specialist

Cisive
07.2021 - 07.2022

Compliance Specialist

Twilio
06.2020 - 12.2020

Verification Specialist

Builder
05.2018 - 04.2020

State farm
08.2017 - 05.2018

Customer Service Representative

Walgreens
03.2016 - 08.2017

Associate Degree - science and General Studies: Nutrition

Harper College
Jacqueline TangbobitoBiotechnologist