Jacqueline Terrero

Provided comprehensive administrative support to SSA staff, including managing correspondence, scheduling meetings, and maintaining office supplies.

- Maintained and organized confidential records, ensuring accuracy and compliance with federal regulations.

- Assisted in the preparation of reports, presentations, and official documents for internal and external stakeholders.

- Coordinated communication between SSA offices, clients, and external agencies to ensure efficient service delivery.

- Managed calendars for senior staff, scheduling appointments, and coordinating travel arrangements.

- Processed and tracked incoming and outgoing mail, ensuring timely distribution and response.

- Utilized SSA-specific software and databases to update and retrieve client information.

- Trained and mentored new administrative staff, ensuring adherence to SSA policies and procedures.

- Received multiple commendations for exceptional performance and dedication to customer service.

Supervised and supported a team of 30 employees, including administrative staff, caseworkers, and customer service representatives, to ensure efficient operations and high-quality service delivery.

- Monitored and evaluated office performance, implementing strategies to improve productivity and meet organizational goals.

- Ensured compliance with federal regulations, policies, and procedures, conducting regular audits and providing training to staff as needed.

- Managed office budgets, allocated resources effectively, and prepared financial reports for senior management.

- Coordinated with other SSA offices and external agencies to resolve complex cases and improve interagency collaboration.

- Developed and implemented process improvements that reduced case processing times by [specific percentage or time frame].

- Acted as a liaison between the office and senior leadership, providing updates on office performance and addressing challenges.

- Conducted performance evaluations, provided coaching and mentorship to staff, and fostered a positive and inclusive work environment.

- Received recognition for outstanding leadership and contributions to improving customer satisfaction and operational efficiency.

Processed and adjudicated a high volume of Social Security claims, including retirement, disability, and supplemental security income (SSI) applications.

- Reviewed and verified applicant information, ensuring accuracy and compliance with federal regulations and SSA policies.

- Conducted interviews with applicants to gather necessary documentation and clarify information for claims processing.

- Utilized SSA-specific software and databases to input, update, and retrieve claimant information.

- Resolved complex claims issues by conducting thorough research and coordinating with other SSA departments and external agencies.

- Provided exceptional customer service to claimants, addressing inquiries and concerns in a professional and timely manner.

- Prepared detailed reports and maintained accurate records of claims activities and outcomes.

- Trained and mentored new claims specialists, ensuring adherence to SSA policies and procedures.

- Received recognition for outstanding performance and contributions to improving claims processing efficiency.