PEDRO MENDOZA
Mason,Ohio
Summary
Driven Administrator Assistant offering 6 years of in-depth experience in administration of an outpatient rehabilitation therapy clinic. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Highly dependable, ethical, reliable leader who works effectively with cross-functional, multi-cultural teams in ensuring operational and service excellence to families, children and community partners.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Seaside Therapy, Inc
Ventura, CA
08.2021 - 07.2022
- Developed and managed new agency data base and annual tracking system for agency referrals, scheduling therapists and administered and monitored 1500 plus treatment authorizations and 500 plus patient records annually.
- Partnership with state and generic vendors and professional services personnel to initiate referrals and administer services.
- Executed technology implementation plan, configured and maintained agency software and programmed and managed mobile devices for therapists.
- Executed record filing system to improve document organization and management.
- Trained and coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and patient appointments for staff teams.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Therapy Center Administrator
Amigo Baby, Inc
Oxnard, CA
05.2016 - 07.2021
- Successfully worked with the State Office of OSHPD, architects, general contractors, & CEO to design, build and meet building codes of the rehabilitation clinic under OSHPD-3 Regulations.
- Developed and completed 9 credentialing health insurance company contracts.
- Developed a process and method to monitor therapists and business corporation records to ensure licensure compliance.
- Created policies and procedures related to outpatient rehabilitation services and ensure staff compliance with Federal Regulations.
- Train and monitor all therapists and staff on the following: HIPAA and Safety Compliance, Infection Control, Emergency and Evacuation plan, Quality Assurance.
- Effectively communicate and coordinate services with multi-disciplinary teams including therapists, administration, executive team, families, medical groups, health insurance companies, and Gold Coast Heath Plan.
- Codified office structures and processes to promote teamwork and performance.
- Oversee patient and therapist assignments, considering cultural and language preferences.
- Supervise clinic staff to ensure patient appointment and COVID protocols are followed.
- Monitor daily operations; inventory management, daily maintenance & COVID requirements.
- Successfully lead multiple projects simultaneously to aid executive leaders.
- Manage scheduling and initial referrals to ensure families are able to access all needed authorizations and services needed.
- Plan annual Walking the Path conference in partnership with SELPA, TCRC.
Benefits Coordinator
Tri-Counties Regional Center
Simi Valley, CA
01.2013 - 01.2016
- Developed Benefits Coordinator scope and role as a new position in the agency.
- Built working partnerships with: SSI, Medi-Cal and Medi-Cal Managed health plans across three counties, IHSS, Denti-Cal, HICAP, Family Resource Centers, MICOP, State Council on Developmental Disabilities, Disability Rights CA, Office of Clients Rights Advocacy.
- Educated and provided training in generic resource benefits across three counties in English and Spanish to families, individuals served, TCRC staff, Family Resource Centers, and community partners.
- Assisted and educated families to advocate and appeal insurance denial through the Department of Managed Health Care Services and request a consumer independent medical review.
- Trained and administered special incident reporting role as needed on the team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted families to apply for children’s Medi-Cal benefits under Institutional Deeming.
Service Coordinator
Tri-Counties Regional Center
Simi Valley, CA
01.1999 - 01.2013
- Designed individualized service plans in English and Spanish: Early Start, Children, and adult service recipients that took into account goals, preferences, needs, culture and language
- Involved individuals we serve and family in all aspects of person-centered planning
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Supported and coordinated TCRC funded services for 85 individuals and families
- Provided information and referral to generic services and resources in the community
- Developed and maintain a network of vendors and community agencies.
Education
Bachelor of Science - Mathematics
California Lutheran University
06.1996
Skills
- Operations oversight & scheduling
- Office administration & management
- Project & staff management
- Strategic & workflow planning
- Policy and procedure modification
- Technical skills:
- ZOOM, Google Meets, What App, Facetime, Excel, Acrobat, PowerPoint, PC, Chromebook, Macintosh
- Administration/database and reporting
- Managing operations and efficiency
- Scheduling and coordinating
- Negotiation and conflict resolution
- Fiscal management
- Critical thinking
- Community partnerships and strategic outreach
- Deliver training and workshops to teams and public
- Orientation and onboarding
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Seaside Therapy, Inc
08.2021 - 07.2022
Therapy Center Administrator
Amigo Baby, Inc
05.2016 - 07.2021
Benefits Coordinator
Tri-Counties Regional Center
01.2013 - 01.2016
Service Coordinator
Tri-Counties Regional Center
01.1999 - 01.2013
Bachelor of Science - Mathematics
California Lutheran University
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