Elizabeth Cooley
Jackosnville,Illinois
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
BestDrive Tire
Jacksonville, IL
10.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Developed project plans for various tasks assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
- Drove customer feedback to deliver information to management for corrective action.
Assistant Store Manager
Buchheit
Jackosnville, Illinois
10.2019 - 10.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Assistant Manager
Mcdonalds
Jackosnville, Illinois
02.2001 - 10.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
High School Diploma -
Jacksonville High School
Jacksonville, IL 05.2003
Skills
- Department Oversight
- Loss Prevention
- Operations Oversight
- Business Development
- Records Management
- Customer Relations
- Product and Service Sales
- Cash Auditing
- Store Opening and Closing
- Display Setup
- Retail Operations
- Shift Scheduling
- Mentoring and Coaching
- Sales Techniques
- POS Systems Operations
- Time Management
- Vendor Management
- Sales Growth
- Billing
- Incident Reports
- Microsoft Office Suite
- Consultative Sales
- Workforce Management
- Assignment Delegation
- Hiring and Training
Certification
- Forklift License - 3 years
- RESTRICTIED USE PESTICIDE DEALER, BUCHHEIT - 2 years
- Licensed TRP Super user - 2 years
Timeline
Administrative Assistant
BestDrive Tire
10.2023 - Current
Assistant Store Manager
Buchheit
10.2019 - 10.2023
Assistant Manager
Mcdonalds
02.2001 - 10.2019
High School Diploma -
Jacksonville High School
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