Jacqueline Thompson
Rancho Cordova,CA
Summary
Dynamic Merchandise Coordinator with a proven track record at HomeGoods, excelling in sales floor coordination and customer engagement. Skilled in price adjustment coordination and point of sale systems, I fostered customer loyalty through effective issue resolution and training initiatives, enhancing store performance and visual merchandising standards.
Overview
7
7
years of professional experience
Work History
Merchandise Coordinator
HomeGoods
11.2020 - 11.2024
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lead Sales Associate
Bed Bath & Beyond
06.2017 - 10.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
Business Administration
Chabot College
Hayward, CASkills
- Price adjustment coordination
- Sales floor coordination
- Point of sale systems
Timeline
Merchandise Coordinator
HomeGoods
11.2020 - 11.2024
Lead Sales Associate
Bed Bath & Beyond
06.2017 - 10.2020
Business Administration
Chabot College
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