Jacqueline Tran
Anaheim,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Highland Finance And Investments
01.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
Internship Student
CareChoices
02.2022 - 05.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with family members by phone to provide information regarding their loved ones.
- Sorted and organized files, spreadsheets, and reports.
- Offered patients emotional and social support by listening.
- Supported families through difficult transitions and answered questions.
- Restocked and organized supplies for patients, caregivers and volunteers.
Registration/ Check-in Screener
Elevate Staffing
02.2021 - 05.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assess incoming patients for signs and symptoms of illness.
- Guided patients through a series of medical questions before being approved for the vaccine.
- Assist individuals that have not downloaded and signed up int he Othena Application.
Education
Master of Arts - Marriage And Family Therapy
Azusa Pacific University
Orange, CA 08.2023 - Current
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA 08.2018 - 05.2022
Skills
- Customer and Client Relations
- Verbal and Written Communication
- Time Management
- Telephone Skills
- Visitor Check-In
- Organization and Efficiency
- Mental Health Care
- Data Inputting
Languages
Vietnamese
Limited Working
Timeline
Master of Arts - Marriage And Family Therapy
Azusa Pacific University
08.2023 - Current
Internship Student
CareChoices
02.2022 - 05.2022
Registration/ Check-in Screener
Elevate Staffing
02.2021 - 05.2021
Receptionist
Highland Finance And Investments
01.2019 - Current
Bachelor of Arts - Psychology
California State University - Fullerton
08.2018 - 05.2022
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