Jacqueline Turner
Northwest Florida Reception Center
Marianna,FL
10
years of professional experience
Professional with strong background in correctional facility operations and inmate management. Skilled in team leadership, conflict resolution, and maintaining safety and security standards. Known for adaptability, effective communication, and fostering collaborative environment. Proven ability to handle high-stress situations and ensure regulatory compliance.
Knowledgeable Sergeant with solid background in correctional facility management. Proven ability to maintain safety, enforce regulations, and support inmate rehabilitation programs. Demonstrated leadership in overseeing teams and handling critical incidents with effective conflict resolution and communication skills.
Experienced with maintaining security and order within correctional facilities. Utilizes strong conflict resolution skills to manage and de-escalate incidents effectively. Track record of leading teams and ensuring adherence to all regulations and protocols.
Professional in correctional facility operations, bringing wealth of experience and readiness to maintain order and security. Known for fostering collaboration and achieving results, adapting seamlessly to dynamic environments. Skilled in conflict resolution, team leadership, and ensuring compliance with regulations, with reliable and resourceful approach.
Work History
Correctional Officer Sergeant
3 Years 9 Months- Supervised correctional officers during housing unit operations, ensuring compliance with custody, safety, and security procedures.
- Conducted inmate counts, searches, and movement control to maintain facility security and prevent contraband.
- Monitored officer performance, provided on-shift guidance, and reinforced proper use of restraints and escort procedures.
- Responded to emergencies and disturbances, coordinating containment actions and prioritizing inmate and staff safety.
- Prepared detailed incident reports, shift logs, and disciplinary documentation with accuracy and timeliness.
- Inspected dormitories, perimeter areas, and security equipment to identify hazards and resolve operational issues.
- Briefed incoming staff on assignments, special custody concerns, and current unit conditions to support shift continuity.
- Enforced departmental policies and correctional standards while maintaining professional communication with inmates and staff.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Conducted emergency response drills to prepare staff for various crises situations, minimizing potential harm to both staff and inmates.
- Updated documentation systems which improved accuracy in reporting incidents.
- Provided ongoing mentoring and guidance to junior officers, fostering a supportive team environment focused on professional growth and development.
- Assisted in the development of an inmate work program that provided valuable vocational skills and opportunities for community reintegration.
- Implemented new procedures for contraband detection that resulted in fewer incidents of illegal substances entering the facility.
- Facilitated successful inmate re-entry into society through comprehensive case management and support services coordination.
- Organized recreational activities that promoted positive interactions among inmates, reducing tensions and improving overall facility morale.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Resolved issues and disputes between inmates professionally and respectfully.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
Housekeeper
8 Months- Cleaned resident rooms, common areas, and restrooms to maintain sanitary, welcoming environment.
- Changed linens and replenished supplies while following infection control and safety procedures.
- Disinfected high-touch surfaces using approved cleaning products and proper chemical handling practices.
- Monitored housekeeping inventory and reported shortages to support uninterrupted daily operations.
- Mopped, vacuumed, and dusted facilities to uphold consistent cleanliness standards.
- Assisted residents and staff with prompt room servicing and housekeeping requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Lead Sales Associate
4 Months- Supervised daily front-end operations to maintain smooth customer checkout and store flow.
- Processed sales transactions accurately using register systems and handled cash with care.
- Restocked merchandise, rotated inventory, and maintained organized sales floor presentation.
- Executed planogram resets and promotional displays to support merchandising standards.
- Resolved customer questions and service issues promptly to support positive shopping experience.
- Trained new associates on register procedures, stocking routines, and store expectations.
- Opened and closed store shifts while following security, cash, and operational procedures.
- Monitored inventory levels and communicated replenishment needs to reduce out-of-stock conditions.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
Assistant Store Manager
7 Months- Supported store manager with daily operations, customer service, and sales floor coverage.
- Supervised cash handling, register accuracy, and safe deposit procedures.
- Ensured merchandise recovery, stocking, and planogram compliance across sales floor.
- Trained associates on store policies, service standards, and operational tasks.
- Monitored inventory levels and coordinated replenishment to reduce out-of-stock conditions.
- Resolved customer concerns promptly while maintaining positive shopping experience.
- Enforced opening and closing procedures, including security and cleanliness standards.
- Assisted with labor scheduling, task delegation, and team performance monitoring.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Sales Associate
2 Months- Assisted customers with product selection, project questions, and store location guidance.
- Processed purchases, returns, and exchanges accurately using point-of-sale systems.
- Restocked merchandise, faced shelves, and maintained organized sales floor presentation.
- Supported customers with special orders, online pickups, and product availability checks.
- Learned product features, specifications, and department procedures to improve service quality.
- Resolved basic customer concerns by coordinating with department leads and store associates.
- Maintained accurate pricing, signage, and promotional displays throughout assigned areas.
- Collaborated with team members to complete freight recovery and daily floor readiness tasks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Human Service Worker 2
4 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma
Skills
Inmate transportation
Inmate supervision
Restraint techniques
Timekeeping
Verbal communication
Self-defense tactics
Incident investigation
Conflict resolution proficiency
Public safety
Security protocols
De-escalation techniques
Policy enforcement
Crisis management
Crisis intervention training
Recordkeeping
Facility maintenance
Seize and search protocol
Firearms trained
Firearms proficiency
Contraband detection
Patrol procedures
Inmate movement control
Rules of conduct
Inmate transport
Job assignments
Security procedures
Counseling techniques
Surveillance monitoring
Officer training
Crowd control
Body searches
Staff supervision
Conflict management
Emergency response
Rule enforcement
Offender escort
Teamwork
Timeline
Correctional Officer Sergeant
Northwest Florida Reception Center
01.2023 - CurrentRead More
Housekeeper
Jackson County Senior Citizens
05.2022 - 01.2023Read More
Lead Sales Associate
Dollar General
01.2022 - 05.2022Read More
Assistant Store Manager
Family Dollar
05.2021 - 12.2021Read More
Sales Associate
Lowes Home Improvment
03.2021 - 05.2021Read More
Human Service Worker 2
Agency For Persons With Disabilities
12.2016 - 02.2021Read More
Marianna High School
High School Diploma
Read More