Jacqueline Valerio
Wesley Chapel,FL
Summary
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
31
31
years of professional experience
Work History
Cosmetologist
Self Employed
09.1992 - Current
- Recommended products to customers to meet current needs or resolve specific concerns.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service Cashier
Walmart Stores
08.2015 - 08.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Associate
Sam's Club
10.2009 - 08.2015
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Translated services for several-person team to serve Spanish-speaking customer needs.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Fulfilled customers' special requests for merchandise and delivery times.
- Protected products from damage by using proper packaging and bagging techniques.
Education
Some College (No Degree) - Cosmetology
Franklin Business Professional
Elizabeth, NJSkills
- Customer service
- Cash register operation
- Scanner operations
- Returns and exchanges
- Payment processing
- Product recommendations
- Liquor regulations and compliance
- Merchandise restocking
- Customer Preferences
animals and garden
I love spending time outdoors, I have chickens and enjoy collecting fresh eggs. I enjoy planting fruit trees like papaya fruit, bananas, blackberries and vegetables, like different types of squashes, peppers, tomatoes, cabbage, cauliflower, lettuce, potatoes.
I also enjoy bird watching, I have a bird-feeder and enjoy watching all kinds of wild bird of all colors. Of course cant forget to add the squirrels.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Walmart Stores
08.2015 - 08.2019
Customer Service Associate
Sam's Club
10.2009 - 08.2015
Cosmetologist
Self Employed
09.1992 - Current
Some College (No Degree) - Cosmetology
Franklin Business Professional
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