JACQUELINE VENA
New York,NY
Summary
Seasoned Assistant Practice Manager with a proven track record at East Meadow Veterinary Center, excelling in veterinary practice management and client relationship management. Spearheaded operational enhancements and technological integrations, boosting efficiency. Expert in workforce management and marketing, adept at fostering client relations and driving sales growth.
Overview
13
13
years of professional experience
Work History
Ecommerce Marketing Manager
Fomo Embroidery & Boutique
Glen Head, NY
01.2023 - Current
- Managed online advertising budget and tracked ROI of campaigns.
- Generated reports on website performance metrics such as page views and conversions.
- Created monthly newsletters highlighting promotions, new products, and company news.
- Created and managed email campaigns to promote products, services, and offers.
- Optimized content for search engine visibility, including meta tags and keywords.
- Worked closely with design team to create engaging visuals for webpages.
- Developed and implemented ecommerce marketing strategies to increase website traffic.
Assistant Practice Manager
East Meadow Veterinary Center
East Meadow, NY
11.2022 - Current
- Manage all business operations under business owner
- Inventory including pricing and cost of goods analysis
- Conducted patient history intake, stress-free handling, and administered vaccines and medications under DVM supervision
- Partnered with leading companies such as Purina and Royal Canin to enhance veterinary dietary programs.
- Planned surgical procedures, focusing on anesthesia setup and preparation.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Coordinated staff recruitment, training, and scheduling activities.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
Veterinary Assistant
East Meadow Veterinary Center
East Meadow, NY
10.2019 - 02.2022
- Dispensed medications orally or topically as directed by veterinarian.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Prepared laboratory slides for microscopic examinations.
- Educated clients on proper animal health care routines.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
Sales and Marketing Coordinator
Thoroughlybred Corp
01.2012 - 01.2019
- Developed and conducted strategic initiatives across email marketing, social media channels, and paid advertisements.
- Developed and maintained company website
- Built collaborative relationships with thoroughbred horse associations and charities.
- Delivered exceptional customer service and client relations.
- Compiled weekly and monthly reports of sales activities for management review.
- Conducted market research to identify potential customers and their needs.
- Verified accuracy and completeness of data entry into the database system.
Education
Bachelor Of Arts - Social Psychology
Queens College
Flushing, New York01.2015
Skills
- Veterinary Practice Management
- Client Relationship Management
- Microsoft Office
- Sales
- Google Suite
- Workforce
- Evet - Practice Management
- Social Media Management
- Marketing and Sales
- Website creation and management
- New hire training
- Human resources
- Staff management
- Records management
- Marketing
- QuickBooks
- Intuit
- Negotiation
- Workflow management
Affiliations
- Hiking
- Reading
- Horseback Riding
References
References available upon request.
Timeline
Ecommerce Marketing Manager
Fomo Embroidery & Boutique
01.2023 - Current
Assistant Practice Manager
East Meadow Veterinary Center
11.2022 - Current
Veterinary Assistant
East Meadow Veterinary Center
10.2019 - 02.2022
Sales and Marketing Coordinator
Thoroughlybred Corp
01.2012 - 01.2019
Bachelor Of Arts - Social Psychology
Queens College
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