Jacqueline Vivas Aquino
Burke,VA
Summary
Detail-oriented professional with 10+ years of extensive experience in Branch Manager skilled in operations oversight and client engagement. Known for cultivating strong relationships and facilitating effective communication across teams. Ready to leverage leadership expertise to enhance service delivery and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Associate
MainStreet Bank
Fairfax, VA
06.2022 - 01.2026
- Conducted market research to uncover customer trends and preferences, informing targeted marketing strategies.
- Created engaging content for social media platforms to enhance brand visibility.
- Collaborated with cross-functional teams to support promotional events and initiatives.
- Maintained marketing databases and gathered client feedback on services to enhance customer satisfaction.
- Tracked and organized records of all marketing efforts to ensure compliance and facilitate reporting.
Branch Manager
MainStreet Bank
Herndon, VA
07.2018 - 06.2022
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Compiled operational and risk reports with financial metrics, allowing management to make informed, proactive decisions.
- Facilitated training sessions for new employees on bank procedures and customer service standards to enhance team effectiveness.
- Developed and maintained client rapport to meet financial service needs and handle confidential and sensitive materials with discretion.
- Expanded customer base by acquiring new clients and identifying their needs to deliver tailored products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cultivated relationships with staff and stakeholders to enhance collaboration and improve service delivery.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
Assistant Branch Manager
United Bank
Fairfax, VA
04.2014 - 06.2018
- Coordinated daily operations to enhance workflow and meet service targets.
- Trained and mentored highly effective teams to meet corporate service standards.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Compiled operational and risk reports on financial metrics to support management in decision-making.
- Facilitated communication between departments to enhance collaboration.
Education
Associate of Science - Science Degree
Northern Virginia Community College
Annandale, VASkills
- Customer relationship management
- Client engagement
- Effective communication
- Attention to detail
- Proficient in Microsoft Word, Excel, and Access
- Operations oversight
- Branch Operations Management
- Employee scheduling and meeting planning
- Policy and procedure adherence
- Staff management
- Coaching and Mentoring
- Team collaboration
- Employee scheduling and meeting planning
Certification
UX Design Certificate - Coursera
Languages
Spanish
Native language
Timeline
Marketing Associate
MainStreet Bank
06.2022 - 01.2026
Branch Manager
MainStreet Bank
07.2018 - 06.2022
Assistant Branch Manager
United Bank
04.2014 - 06.2018
Associate of Science - Science Degree
Northern Virginia Community College