Jacqueline Wesley
218 Anderson Valley Lane,KY
Summary
Dedicated front desk agent with proven skills in client support and customer service. Adept at managing reservations and resolving guest issues, ensuring seamless experiences and high satisfaction rates. Skilled in analytical problem-solving and effective communication, consistently enhancing guest experiences and optimizing workflow during peak periods. With life saving certifications such as CPR/AED/ and First Aide, in the event those services are needed.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Comfort Inn Hotel
Somerset, Ky
07.2024 - Current
- Facilitated guest greetings and registrations to ensure positive first impressions and efficient check-in processes.
- Oversaw reservation management utilizing property management system to enhance room availability and maximize occupancy rates.
- Facilitated guest inquiries by delivering comprehensive information on hotel amenities and local attractions.
- Coordinated with housekeeping to ensure optimal room conditions, enhancing guest satisfaction.
- Greeted and registered guests, ensuring positive first impressions and seamless check-in experiences.
- Managed reservations using property management system, optimizing room availability and occupancy rates.
- Handled guest complaints professionally, resolving issues promptly to maintain high service quality and guest loyalty.
- Maintained inventory of supplies at front desk, ensuring adequate stock levels for operational needs and guest services.
- Collaborated with team members to support overall hotel operations during peak periods, enhancing workflow efficiency.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Receptionist
Pulaski Adult Education
Somerset, KY
01.2021 - 06.2024
- Managed front desk operations, ensuring smooth daily workflow and efficient customer service.
- Coordinated scheduling for classes and appointments, optimizing resource allocation for educational programs.
- Assisted in maintaining accurate student records using administrative software systems to ensure data integrity.
- Acted as primary point of contact for inquiries, providing timely information and resolving issues effectively.
- Developed and implemented office procedures to improve efficiency in daily operations and communication flow.
- Trained new staff on reception protocols and software tools, enhancing team performance and service quality.
- Collaborated with educators to facilitate event logistics, supporting successful program execution and participant engagement.
- Monitored inventory supplies for office materials, ensuring availability and cost-effective procurement processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Direct Care Staff Member
CAKY
Somerset, KY
01.2014 - 09.2019
- Provided compassionate care and support to individuals with diverse needs and backgrounds.
- Assisted in daily living activities, promoting independence and personal growth among residents.
- Implemented individualized care plans, ensuring adherence to therapeutic goals and objectives.
- Maintained accurate documentation of patient progress and changes in behavior or health status.
- Trained and mentored new staff on best practices for client interaction and safety protocols.
- Collaborated with multidisciplinary teams to enhance service delivery and improve resident outcomes.
- Developed engaging recreational activities that fostered social interaction and emotional well-being.
- Advocated for clients' rights, addressing concerns promptly to enhance overall quality of care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Provided direct support to at least 4 individuals with disabilities in each house I worked in, and I covered two houses, ensuring safety and comfort in daily activities.
Education
Bachelor of Science - Health Care Management
American InterContinental University
Schaumburg, IL03-2027
High School Diploma -
Pulaski County High School
Somerset, KY05-2007
Skills
- Client support
- Client relations management
- Analytical problem-solving
- Cash management
- Customer service
- Time management
- Oral and written communications
- Listening skills
Timeline
Front Desk Agent
Comfort Inn Hotel
07.2024 - Current
Receptionist
Pulaski Adult Education
01.2021 - 06.2024
Direct Care Staff Member
CAKY
01.2014 - 09.2019
Bachelor of Science - Health Care Management
American InterContinental University
High School Diploma -
Pulaski County High School