Jacqueline White
Beaumont
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
17
17
years of professional experience
Work History
Front Office Admin
World of smiles dentistry
Beaumont
09.2022 - 12.2024
- Perform a number of administrative and customer service-related duties
- Dental receptionist included : scheduling appointments, answering and placing phone calls and answering client questions
- Placed orders for business office supplies and Back office dental supplies
- Handle & process insurance claims
Customer Service Representative (WFH)
Alorica
Beaumont
07.2020 - 09.2022
- Answer inbound phone calls from customers
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Dental Assistant/Receptionist
Kings Dental
Beaumont
04.2011 - 04.2015
- Sterilizing instruments
- Preparing patients and work area
- Assisting dentists during procedures
- Utilizing suction hose during procedures
- Processing x-rays
- Keeping and managing patient records
- Scheduling appointments
- Billing and payments
CSR - Customer Service Representative
West Corporation Call Center
Beaumont Place
06.2008 - 04.2015
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
Education
Dental assistant -
Kaplan college
Beaumont, TX05.2011
General studies -
Central senior high school
Beaumont, TX05.2005
Skills
- Microsoft word
- Computer skills
- Customer service
- Sales
- Front desk
- Typing
- Writing skills
- Cash handling
- Computer literacy
- Communication skills
- Analysis skills
- Time management
- Documentation review
- Empathetic
- Patience
- Friendly
Timeline
Front Office Admin
World of smiles dentistry
09.2022 - 12.2024
Customer Service Representative (WFH)
Alorica
07.2020 - 09.2022
Dental Assistant/Receptionist
Kings Dental
04.2011 - 04.2015
CSR - Customer Service Representative
West Corporation Call Center
06.2008 - 04.2015
Dental assistant -
Kaplan college
General studies -
Central senior high school