Jacqueline White
Live Oak
Summary
Detail-oriented professional with over 10 years of experience in healthcare and 20 years in high-volume customer service. Skilled in managing multiple assignments in fast-paced environments while ensuring efficiency and accuracy. Strong communicator with proven leadership and interpersonal abilities.
Overview
29
29
years of professional experience
Work History
Certified Child Advocate Manager
Voices for the Children
Live Oak
07.2021 - Current
- Assure that a child's best interests are represented in court at every stage of the case.
- Communicate with the Guardian ad Litem attorney to develop legal strategies and to prepare for court proceedings.
- Wrote comprehensive, child-focused reports to support court hearings.
- Testify, when needed, to support recommendations or inform the court of changes.
- Ensured court awareness of child’s wishes and kept child informed about court proceedings.
- Attend internal and external case-related court hearings, depositions, mediations, case plan conferences, staffings and meetings.
- Visit and consult with assigned caseload children, caregivers, schools, or service providers.
- Gathered and assessed independent information to understand child's situation and needs.
- Seek cooperative solutions with other participants in the child’s case.
- Assessed needs and recommended appropriate services for families and children.
- Oversaw and coordinated activities for 10-15 Guardian ad Litem volunteers.
- Guardian Ad Litem Office 3rd Judicial Circuit, Suwannee, Columbia and Madison County, Florida. Court appointed Guardian ad litem for abused and neglected children.
Soldier For Life Transition Assistance Program Career Counselor
Inverness Technologies, Inc.
Kuwait
09.2018 - 02.2021
- Delivered transition counseling sessions to military personnel, facilitating their preparation for civilian life.
- Conducted Pre-Separation Briefings, Transition Overview Courses, and MOS Crosswalk Courses to support service members' transitions.
- Facilitate the client’s transition from the military environment to the civil environment.
- Assisted clients in preparing Individual Transition Plans (ITPs) and monitored progress.
- Conduct workshops on resume writing, interviewing techniques, decision making, and critical thinking to enhance clients' job readiness.
- Provide instruction to clients on automated tools to include: TAPXXI and resume writer learned during the Department of Labor Employment workshop.
- Conduct individualized job development by talking to employers about specific clients' abilities and desires to obtain employment.
- Network to identify potential job leads in the clients' community.
- Assisted Veterans with disabilities in obtaining employment consistent with their skills, vocational transition plan.
- Pre-separation Counseling Checklist; and, complete a CAPSTONE event to receive DD-2958 and meet VOW/CRS requirements for Career Readiness.
- Refer separating personnel to both on-post and off-post to service providers.
- Completes all mandatory Government training; safeguards PII; files records according to ARIMS; uploads information into iPERMS (after training received from Govt); participates in sustainment training events as offered
Unit Manager
Waffle House, Inc.
Lake City
06.2017 - 07.2018
- Managed 25-30 hourly employees across three rotating shifts, ensuring operational efficiency and team cohesion.
- Analyze P& L (profit and loss) statements to identify trends and decide necessary action.
- Maintained daily operation budget for the unit.
- Recruited and trained associates to ensure compliance with company standards.
- Conducted daily cash audits, processed payroll, scheduled shifts, and tracked attendance to support seamless 24-hour operations.
- Ensured compliance with FDA and state regulations for food preparation and service, maintaining high standards of safety and quality.
Family Support Specialist
Resolution Health Alliance
Lake City
10.2016 - 06.2017
- Counseled families in group and individual settings to address challenges and promote well-being.
- Provided crisis intervention services to callers seeking immediate assistance.
- Coordinated services with external providers and case workers, ensuring seamless case management and record-keeping.
- Conducted home visits and case reviews weekly.
- Assessed program functions to identify areas for enhancement, resulting in actionable recommendations.
Outreach and Enrollment Worker
North Florida Medical Centers, Inc
Mayo
12.2015 - 10.2016
- Provided potential enrollees education about affordable coverage options; assisted with enrolling clients into Affordable health insurance coverage through the Marketplace, Medicaid and Medicare.
- Conducted community outreach and engagement events, including public events and business presentations, to raise awareness of health coverage options.
- Coordinated outreach and enrollment assistance activities with health centers and providers to enhance service delivery within approved areas.
- Provided unbiased information to consumers about health insurance, the new Marketplace, qualified health plans, Medicaid, and the Children’s Health Insurance Program.
- Collected and analyzed data on patients utilizing health center's sliding fee and uninsured status to inform outreach strategies.
- Organized and maintained providers' records to ensure accuracy and accessibility.
Domestic Violence Child Welfare Advocate
Vivid Visions, Inc
Live Oak
10.2014 - 12.2015
- Co-located Domestic Violence and Child Welfare advocate in the Department of Children and Families Child Protective Investigations Unit overseeing Suwannee County child welfare cases.
- Provided direct services to survivors involved in the child welfare system, made follow-up calls and met with supervisors regarding the Child Protective Investigations project, and attended court hearings with survivors.
- Provided supportive advocacy for survivors and children during court proceedings and counseling sessions, fostering a safe and empathetic environment.
- Delivered crisis counseling to children and youth facing trauma, mental health challenges, sexual assault, and domestic violence, promoting emotional resilience and recovery.
- Conducted detailed assessments of the child’s mental, physical and emotional state using diagnostic tools, interviews, and psychological testing tools.
- Assessed child environments, identified potential dangers with caregivers, and instructed on strategies to enhance child safety and well-being.
- Collaborated with child welfare staff and community partners to enhance project effectiveness.
- Provided families with contact information for basic services, including job training and life skills training.
- Compiled and submitted detailed reports to the Florida Coalition Against Domestic Violence, outlining project deliverables and challenges.
Lead Medicaid Benefits Counselor
Elder Options
Gainesville
04.2013 - 10.2014
- Provided day-to-day oversight of the operations of intake, screening & assessment, Medicaid eligibility assistance, long term care education, enrollment releases, grievance and complaints, advocacy, and quality assurance functions of the Aging and Disability Resource Center.
- Communicates with DoEA, DCF, CARES, AHCA and Lead Agencies with regard to Medicaid, advocacy, eligibility and access issues.
- Assisted with planning, directing, and coordinating activities of staff in the Division of Consumer Counseling and Enrollment.
- Assisted with planning, development and implementation of operational processes and methods to assure compliance and effectiveness of Division activities.
- Developed and evaluated staff training programs on Medicaid, program eligibility, options counseling, and community resources to improve service delivery.
- Coordinated in-service training programs to enhance staff skills and knowledge.
- Supported Director in conducting performance appraisals and resolving staff complaints to enhance team dynamics.
- Coordinated administrative support to maintain accurate departmental records and ensure compliance with operational standards.
- Maintained accurate tracking records for routing and approval process of controlled documents.
Provider Network Operations Consultant
Humana
Jacksonville
02.2007 - 04.2012
- Contracted physicians and providers for Medicare PPO and Private Fee for Service products to enhance network accessibility.
- Verified accuracy of diagnostic information on claims for risk adjustment to support compliance and improve data integrity.
- Applied claims knowledge to clarify disclosure requirements, ensuring adherence to regulatory standards.
- Acted as a liaison between multiple business partners to identify and resolve problems and concerns.
Provider Relations Specialist
BlueCross BlueShield of Florida
Lake Mary
11.2004 - 02.2007
- Improved provider satisfaction by delivering a consistent high level of service and understanding the needs, values, and expectations of our physicians and providers.
- Coordinated issue resolution, delivering accurate information promptly to enhance provider experience.
- Serviced ancillary providers and physicians, including primary care physicians, OB/GYN, behavioral health, hospital-based physicians, skilled nursing facilities, and home healthcare.
- Developed business relationships with members and providers by sharing information on effective use of electronic tools to improve collaboration.
- Provided education on BCBSFL processes, contracts and product guidelines.
- Analyzed and assessed site specific data and provided feedback/reports to physicians.
Human Resource Coordinator
BlueCross BlueShield of Florida
Jacksonville
05.2001 - 11.2004
- Developed and executed strategies for Positive Employee and Labor Relations initiatives, enhancing workplace culture and employee engagement.
- Applied technical principles and theories in Human Resources to drive effective solutions and practices.
- Managed employee relations to foster an environment of integrity, respect, and collaboration, improving communication across teams.
- Implemented an effective Retention strategy through employee engagement assessment activities and regression analysis of exit interviews.
- Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Manager
Convergys
Jacksonville
05.1997 - 05.2001
- Supervised a team of 12-17 customer service representatives in a fast-paced call center environment.
- Coordinated resolution of customer and employee issues with Operations Manager weekly, ensuring effective communication and prompt solutions.
- Trained and developed teams on various program enhancements.
- Addressed performance issues through regular coaching and feedback sessions, fostering employee development and accountability.
- Scheduled and tracked attendance along with various administrative functions.
Education
Bachelors of Art - Business Administration specializing in Management, Psychology
Saint Leo University
Lake City, FL, United States01-2011
Skills
- Child Advocacy Strategies
- Child Development Knowledge
- Advocacy Program Development
- Youth Advocacy Initiatives
- Public Assistance Programs
- Human Resources
- Resource Management
- Data analysis
- Data research
- Report analyst
- Negotiation expertise
- Microsoft Office
- Communication excellence
- Conflict Resolution
- Customer service
- Leadership skills
- Data analysis
Career Focus
Well qualified professional who has strong attention to details and over 10 years’ experience in the Healthcare Field and accustomed to competently managing multiple assignments in fast paced work environments that depend on efficiency and accuracy. Possess 20 years’ experience in high volume customer service. Posses strong communication skills, proven leadership and excellent interpersonal skills.
Timeline
Certified Child Advocate Manager
Voices for the Children
07.2021 - Current
Soldier For Life Transition Assistance Program Career Counselor
Inverness Technologies, Inc.
09.2018 - 02.2021
Unit Manager
Waffle House, Inc.
06.2017 - 07.2018
Family Support Specialist
Resolution Health Alliance
10.2016 - 06.2017
Outreach and Enrollment Worker
North Florida Medical Centers, Inc
12.2015 - 10.2016
Domestic Violence Child Welfare Advocate
Vivid Visions, Inc
10.2014 - 12.2015
Lead Medicaid Benefits Counselor
Elder Options
04.2013 - 10.2014
Provider Network Operations Consultant
Humana
02.2007 - 04.2012
Provider Relations Specialist
BlueCross BlueShield of Florida
11.2004 - 02.2007
Human Resource Coordinator
BlueCross BlueShield of Florida
05.2001 - 11.2004
Manager
Convergys
05.1997 - 05.2001
Bachelors of Art - Business Administration specializing in Management, Psychology
Saint Leo University