Jacy Abbott
South Daytona,FL
Summary
Proactive Child Advocacy Leader with expertise in program leadership, staff supervision, and volunteer management. Successfully led multidisciplinary teams, mentored staff, and forged community partnerships to enhance advocacy services for children and families. Committed to improving outcomes for vulnerable populations through strategic initiatives and effective relationship building.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Child Advocate Manager Supervisor
Florida Guardian ad Litem Office
05.2021 - Current
- Supervised and mentored staff and volunteers, providing daily guidance and leadership on child advocacy cases to enhance case outcomes.
- Review case recommendations and provide direction to ensure high-quality, child-centered advocacy and compliance with Guardian ad Litem standards.
- Trained and developed new and existing Child Advocate Managers through onboarding and professional coaching, ensuring consistent advocacy practices.
- Conduct regular case reviews to ensure consistency, accountability, and best practices in advocacy services.
- Fostered collaborative relationships with attorneys, case managers, and community partners to support cohesive advocacy efforts.
- Maintain the highest level of confidentiality while managing sensitive child welfare matters.
Child Advocate Manager
Florida Guardian ad Litem Office
07.2016 - 05.2021
- Managed and coached over 30 volunteer advocates, enhancing their effectiveness in representing children's best interests.
- Coordinated complex caseloads, ensuring seamless communication among volunteers, families, legal professionals, and community agencies for improved case outcomes.
- Participated in court hearings and case staffing meetings while preparing recommendations that promoted children’s best interests.
- Advocated for the best interests of children in dependency court and related proceedings.
- Developed partnerships with community organizations, leading to enhanced services and improved outcomes for children.
- Completed ongoing child visits, volunteer certifications, documentation, and case management requirements.
- Maintained accurate records and handled confidential information with professionalism and discretion.
Personal Banker
Wells Fargo Bank
12.2013 - 07.2016
- Guided customers in identifying and achieving financial goals with tailored banking solutions, enhancing overall customer satisfaction.
- Built lasting client relationships through exceptional customer service and financial guidance.
- Managed daily branch operations, including appointment scheduling and administrative functions, ensuring smooth service delivery.
- Ensured compliance with state and federal banking regulations.
- Provided training to teller team members on service protocols and customer interaction techniques., fostering skill development and enhancing service delivery within the team.
- Conducted financial education presentations for community organizations.
Event Manager
Grand Prix New York
12.2012 - 10.2013
- Managed scheduling, logistics, and staff coordination for successful high-volume events.
- Coordinated event operations to enhance customer experiences.
- Streamlined operations in fast-paced entertainment environment.
Store Manager & Trainer
Crumbs Bake Shop
02.2010 - 06.2012
- Consistently exceeded multimillion-dollar sales goals while maintaining exceptional operational standards.
- Managed inventory, labor costs, and operational budgets, ensuring financial targets were met.
- Developed and implemented comprehensive training programs, fostering consistency across all locations.
- Led recruitment and training initiatives, enhancing team readiness and performance.
- Conducted performance evaluations and managed employee relations with professionalism and confidentiality.
- Oversaw compliance with employment laws, benefits administration, and performance management.
Education
Bachelor of Arts - Communication, Organizational Development
State University of New York At New Paltz (SUNY New Paltz)
New Paltz, NYSkills
- Child Advocacy Strategies
- Community Partnerships
- Trauma-informed care
- Staff training
- Leadership development
- Team coaching
- Emotional Intelligence
Certification
Certified Child Advocate Manager (CAM) – Florida Certification Board
AWARDS & COMMUNITY INVOLVEMENT
- Volunteer of the Year, Wells Fargo Northern Florida (2014)
- Stars Performer Award, Wells Fargo Florida (2015)
- Volunteer Member, Avenues 12 Women’s Recovery Home (2013–2018)
- Volunteer, Various Community Organizations, Daytona Beach, FL (2013–Present)
- Resident Assistant, SUNY Cobleskill (2003–2005)
- Vice President, Campus Activities Association, SUNY Cobleskill (2004–2005)
- Student Orientation Leader, SUNY New Paltz (2005–2008)
Timeline
Child Advocate Manager Supervisor
Florida Guardian ad Litem Office
05.2021 - Current
Child Advocate Manager
Florida Guardian ad Litem Office
07.2016 - 05.2021
Personal Banker
Wells Fargo Bank
12.2013 - 07.2016
Event Manager
Grand Prix New York
12.2012 - 10.2013
Store Manager & Trainer
Crumbs Bake Shop
02.2010 - 06.2012
Bachelor of Arts - Communication, Organizational Development
State University of New York At New Paltz (SUNY New Paltz)