JACQUELINE WILLARD
Satellite Beach,Florida
Summary
Proficient Ophthalmic Technician/Biometrist/Scribe with a background in several specialties, including pediatric. Thrives in fast-paced environments while providing quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Ophthalmic Scribe
Tres Vision Group
Melbourne, FL
01.2024 - Current
- Accurately document medical histories, examinations, diagnoses, and treatment plans for more than 50 patients per day while supporting physician workflow.
- Addressing patient questions and coordinating care with outside providers.
- Obtained all prior authorizations for medications.
- Assisted with intravitreal injections as well as laser procedures and minor in office procedures.
- Facilitated communication between patients and medical staff to enhance care.
- Ensured documentation supports insurance coverage and medical necessity.
- Preparing documentation required for referrals, co-management, and prior authorizations.
- Worked hard to be accurate, efficient, supportive, and available wherever needed.
- Observed and recorded diagnostic tests, contributing to effective treatment planning.
Ophthalmic Technician
Center For Advanced Eye Care
Vero Beach, FL
05.2022 - 01.2024
- Administer visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Apply eye medications and drops to dilate pupils in preparation for examinations.
- Perform preop measurements for cataract surgeries.
- Contact lens examinations, I&R with new contact lens wearers.
- Work as a scribe for multiple doctors in the practice.
- Operate ophthalmic equipment for patient eye examinations.
- Training new hires to perform preliminary examinations, diagnostic testing and preop measurements.
- Assisting in LAL refractions, treatment and lock-ins.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Ophthalmic Technician/Ophthalmic Biometrist
The Eye Institute For Medicine And Surgery
Melbourne, FL
01.2018 - 05.2022
- Responsible for corneal topography, A scans, and manual keratometry for Cataract and ICL surgeries
- Implemented Cataract patients using artificial tears 5 days prior to measurements to ensure accuracy
- Responsible for all cataract and ICL calculations amounting to approximately 80 surgeries per week
- Explain pre- and post-operative procedures to patients
- Review benefits of IOL choices
- Provide genuine care to each patient helping them feel comfortable with the surgery and surgeons
- Interacts with representatives effectively and respectfully
- Oversees postoperative refractions to optimize future results and utilize new lens technology
- Created lens database for all doctors with correct IOL specs along with updating IOL master 500
- Ran retrospective analysis of all formulas used in order for surgeons to choose the appropriate formula
- Communicates with both surgery centers to successfully guarantee IOL availability for the time of surgery
- Established reviewing informed consents and co-manage forms prior to seeing the surgeons for the cataract evaluations
- Increased IOL upgrades from 33% to 67%
Education
COA
JCAHPO
04.2023
Associate of Science - Chemical Technology
EFSC
Melbourne, FL2017
CNA/HHA: Healthcare -
Casel Healthcare Training
Melbourne, FL2009
Skills
- Skill preoperative and postoperative patient care
- Enthusiastic caregiver
- Strong clinical judgement
- Extensive EHR experience
- Meticulous preliminary examinations
- Competent in triage and documentation
- Manifest refractions
- Scribing and coding
- Applanation tonometry
- Manual keratomtry, lensometry, and corneal topography
- Pachymetry
- Biometry
- Calculations for cataract and ICL surgeries
- Advising patients on IOL choices and advantages
- Wave scans
- Instrumental in streamlining pre-op
process for patients, staff and physicians - Pupillometry
- Knowledge of OSHA and HIPAA regulations
- Self starter
- Comprehensive ophthalmology terminology knowledge
Timeline
Ophthalmic Scribe
Tres Vision Group
01.2024 - Current
Ophthalmic Technician
Center For Advanced Eye Care
05.2022 - 01.2024
Ophthalmic Technician/Ophthalmic Biometrist
The Eye Institute For Medicine And Surgery
01.2018 - 05.2022
COA
JCAHPO
Associate of Science - Chemical Technology
EFSC
CNA/HHA: Healthcare -
Casel Healthcare Training