Jacqueline Wilson
Clinton,US
Summary
Detail-oriented training professional with exceptional communication and project management skills, who is prepared to design and deliver impactful training programs that drive organizational success. Proven track record in creating engaging content and facilitating dynamic workshops that align with company objectives. Known for fostering collaborative team environment and adapting to evolving business needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training Specialist and Program Manager
Health Resources & Services Administration
12.2024 - Current
- Documented training activities through detailed reports and evaluations, ensuring compliance with regulations.
- Managed the annual Mid Level Development Program and bi-annual Senior Leader Fellowship Programs, ensuring successful sessions, graduation, and evaluations, utilizing vendor input, survey results and customer feedback.
- Created over 50 vendor contracts with the direction of the COR to ensure the highest quality of training for the program's success.
- Served as interim program manager for the Supervisor Certification Program for over 18 months.
- Utilized research, best practices, and benchmarking to formulate recommendations.
- Implemented appropriate activities that resulted in a shared vision with objectives that met customer's goals.
Training Specialist/Project Manager
Pension Benefit Guaranty Corporation
10.2023 - 11.2024
- Created course information in LMS and validated and recorded course completion for 90% of PBGC employee in LMS.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Developed customized training materials for over 100 employees including presentations, job aids, and facilitator guides for effective knowledge transfer.
Grants Management and Training Specialist
USDA, Foreign Agricultural Service
05.2019 - 10.2023
- Establishing learning environments for over 90 new employees which enabled students to develop their ability to make independent decisions relevant to their roles in the FAS grants and agreements awarding process.
- Boosted overall workplace efficiency by 25% by introducing cross-training initiatives that increased employees' versatility in performing various tasks.
- Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
IT Trainer/IT Specialist
USDA, National Institute of Food and Agriculture
03.2010 - 05.2019
- Increased participant retention rates by implementing interactive teaching methods that catered to diverse learning styles.
- Delivered engaging presentations to over 100 new employees using multimedia tools to reinforce key concepts and facilitate learning.
- Facilitated group exercises to promote collaboration, critical thinking, and problem-solving skills among 100 participants.
- Increased efficiency by embedding links to instructional videos in internal publication, The BEET, to disseminate information via newsletter articles; received numerous accolades and positive feedback.
- Enhanced teamwork by communicating and integrating IT training plans with other training programs within NIFA to ensure alignment with user and business needs.
- Compiled IT training and assessment resources for over 90 employees, based on the understanding of technical processes and skills-development needs.
Education
Certification - Instructional Systems Development
University of Maryland-Baltimore County
Baltimore, MD2035
Bachelor of Science (B.S.) - Engineering Mathematics
North Carolina A&T State University
Greensboro, NC05.1996
Skills
- Learning Management System Administrator (LMS)
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Teams, and SharePoint)
- Camtasia
- Captivate
- Snagit
- Adobe
- Zoom
- WebEx
Certification
Patent Agent (Registration #57,666), Certificate in Distance Education, Certificate in Instructional Systems Development, Certificate in Instructional Technology
Timeline
Training Specialist and Program Manager
Health Resources & Services Administration
12.2024 - Current
Training Specialist/Project Manager
Pension Benefit Guaranty Corporation
10.2023 - 11.2024
Grants Management and Training Specialist
USDA, Foreign Agricultural Service
05.2019 - 10.2023
IT Trainer/IT Specialist
USDA, National Institute of Food and Agriculture
03.2010 - 05.2019
Certification - Instructional Systems Development
University of Maryland-Baltimore County
Bachelor of Science (B.S.) - Engineering Mathematics
North Carolina A&T State University
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