Ryian Willis
Clinton,US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Cook/Cashier
AMG Wing Heaven
06.2019 - 01.2020
- Prepared appealing, delectable food using grillers, fryers, and microwaves
- Assisted management team by answering phones, responding to guest inquiries, and providing information about the restaurant
- Improved overall productivity and efficiency by training new hires on job duties
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
Box Office Attendant
Gaylord National Resort & Convention Center
11.2021 - 12.2021
- Sell theater tickets over the phone or in person at the box office window
- Answer customers' questions, and provide information on theater policies and procedures, ticket prices, and specials
- Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Prepared appealing, delectable food using grillers, fryers, and microwaves.
Cook/Cashier
Checkers
07.2020 - 04.2022
- Serve our Guests, by providing excellent customer service
- Completing cross-training and certification in multiple positions
- Helping ensure the restaurant is a safe, clean and fun environment for our employees and Guests!
- Prepared appealing, delectable food using grillers, fryers, and microwaves.
Stage Technician
Gaylord National Resort & Convention Center
11.2022 - 01.2023
- Supported live events with well-controlled lights, sound and video streaming.
- Worked effectively in fast-paced environments.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Education
High School Diploma -
Surrattsville High School
Clinton, MD05.2021
Skills
- Customer Service Excellence
- Time Management
- Team Leadership
- Multitasking
- Critical Thinking
Timeline
Stage Technician
Gaylord National Resort & Convention Center
11.2022 - 01.2023
Box Office Attendant
Gaylord National Resort & Convention Center
11.2021 - 12.2021
Cook/Cashier
Checkers
07.2020 - 04.2022
Cook/Cashier
AMG Wing Heaven
06.2019 - 01.2020
High School Diploma -
Surrattsville High School
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