Jake McAfee
Clinton,Ohio
Summary
I was born in Akron, Ohio and lived in Green, Ohio for most of my life. I attended school at Green High School and graduated from there in may of 2022. While there I played lacrosse and ran track for the school. I currently attend Kent State University as a freshman pursuing a Bachelor of Science degree. I'm committed to pursuing my dreams and I work hard to do so. I often engage in conversation to build relationships with friends and even customers. I've been working retail ever since I turned 16 and being a team player and being competitive in my eyes is important. I am quiet but that doesn't stop me from engaging in conversation
Overview
4
4
years of professional experience
Work History
Sales Associate
Zumiez
North Canton, OH
05.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Marshalls
North Canton, OH
11.2020 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted over 50 patients per day.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Stocker
Market District Giant Eagle
Uniontown, OH
06.2020 - 11.2020
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Consistently lifted materials weighing as much as 50 pounds.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
Education
Bachelor of Science - Biology
Kent State University
Kent, OH05.2026
Skills
- Sales Expertise
- Verbal and Written Communication
- Cleaning and Sanitizing
- Guest Inquiries
- Refunds and Exchanges
- Credit and Cash Transactions
- Money Handling
- Stocking and Replenishing
- Currency Counting
- Active Listening
- Customer Service
- Cash Register Operation
- Product Recommendations
- Retail Merchandising
- Organizational Abilities
- Product Knowledge
- Customer Service Excellence
- Written and Verbal Communication
Timeline
Sales Associate
Zumiez
05.2023 - Current
Cashier
Marshalls
11.2020 - 08.2022
Stocker
Market District Giant Eagle
06.2020 - 11.2020
Bachelor of Science - Biology
Kent State University