Jacqueline Wilson
Retail Store Manager
Suffolk,VA
Summary
Dynamic Store Manager with a proven track record at Aeropostale, excelling in customer service management and team development. Achieved significant sales growth through innovative merchandising and effective employee training. Skilled in inventory management and fostering a collaborative team environment, driving operational efficiency and enhancing customer satisfaction.
Overview
3
3
Languages
34
34
years of professional experience
Work History
Store Manager
Aeropostale
2021.09 - 2024.03
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Rainbow Shops
2020.06 - 2021.09
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
DX
Ford Inc.
2010.08 - 2017.02
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Store Manager
New York & Company
1990.07 - 1993.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
Associate of Science - Business Administration And Management
Sowela Technical Community College
Lake Charles, LAHigh School Diploma -
Marion High
Lake Charles, LASkills
Customer service management
Employee training
Store merchandising
Team development
Store operations
Retail inventory management
Operations management
Team leadership
Inventory management
Team motivation
Leadership development
Multitasking and organization
Supply ordering
Work Planning and Prioritization
Training and mentoring
Strategic planning
Retail merchandise quality standards
Timeline
Store Manager
Aeropostale
2021.09 - 2024.03
Store Manager
Rainbow Shops
2020.06 - 2021.09
DX
Ford Inc.
2010.08 - 2017.02
Store Manager
New York & Company
1990.07 - 1993.04
Associate of Science - Business Administration And Management
Sowela Technical Community College
High School Diploma -
Marion High