Jacqueline Zermeno
West Covina,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Quality Assurance Specialist
QTC Management
San Dimas, California
10.2022 - Current
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Fostered culture of analytical thinking and precision to diagnose quality issues.
- Secured positive customer experiences while executing effective quality assurance practices.
- Worked successfully with diverse group of VA medical professionals to accomplish goals and address issues related to medical reports and services for military personnel.
Lead Medical Assistant
The Institute of Trauma and Acute Care, Inc.
Pomona, CA
07.2020 - 10.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow for the Trauma Team at Pomona Valley Hospital and St. Francis Medical Center.
- Solely managed trauma after-care clinic at both locations and performed wound care following principles of asepsis and infection control to meet patient safety guidelines.
- Assisted physicians with finalizing reports, surgery scheduling, and patient trauma after-care.
- Handled checking in and checking out patients, pulling medical records and updating system details.
- Completed, processed and reconciled insurance claims forms and payments.
- Assisted office manager with maintaining adequate administrative and medical supplies.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Supervisor / Medical Assistant
Haven Elite Urgent Care
Rancho Cucamonga, CA
01.2019 - 08.2020
- Monitor the performance of employees and the facility.
- Work collaboratively with clinic staff on ideas and programs to improve patient outcomes.
- Provide back up support for the medical assistant team, which includes all functions of a Medical Assistant.
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
- Oversee dispensary logs and storage to ensure and maintain quality assurance.
- Set up, cleaned and maintained laboratory equipment.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
Lead Medical Assistant/Back Office Coordinator
Inland Pulmonary Medical Group
Montclair, CA
12.2016 - 08.2018
- Personal administrative assistant of 3 physicians: organized physician clinic schedules and surgeries.
- Supervised and trained team of medical assistants.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Maintained inventory, vaccination and product expiration logs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients about medications, procedures and physician's instructions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Bachelor of Science - Healthcare Management
University of Arizona Global Campus
Arizona05-2025
Associates Degree - Science
San Joaquin Valley College
10.2016
Skills
- Reliable and Punctual
- Adaptability and Flexibility
- Multitasking and Prioritization
- Detail Oriented
- Information Analysis
- Time Management
- Government Forms
- Information Confidentiality
- Editing and Proofreading
- Clear Communication
- Telephone Etiquette
- HIPAA Compliance
Certification
- Registered Medical Assistant (RMA) - 2016
- Nationally Certified Medical Assistant (NCMA) - 2018
- CPR and First Aid
- HIPAA
Languages
- Bilingual: Exceptionally fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Medical Quality Assurance Specialist
QTC Management
10.2022 - Current
Lead Medical Assistant
The Institute of Trauma and Acute Care, Inc.
07.2020 - 10.2022
Supervisor / Medical Assistant
Haven Elite Urgent Care
01.2019 - 08.2020
Lead Medical Assistant/Back Office Coordinator
Inland Pulmonary Medical Group
12.2016 - 08.2018
Bachelor of Science - Healthcare Management
University of Arizona Global Campus
Associates Degree - Science
San Joaquin Valley College