JACQUELINE ZUNIGA
Houston,Tx
Summary
Bilingual detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Legal Assistant
REAL ESTATE LAW OFFICE OF BEARD & LANE, P.C
10.2023 - 02.2025
- Assist in new employee hiring and onboarding.
- Conduct closings for real estate transactions, notarize and record documents with county.
- Manage attorney schedule and serve as liaison between attorney, clients and staff.
- Translating for attorney during consultations and updating client files in our case management system.
- Evaluated client questions and inquiries in person, by phone and through email.
- Contacted clients to schedule appointments and discuss progress of cases. Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
Intake Specialist
REAL ESTATE LAW OFFICE OF BEARD & LANE, P.C
10.2023 - 02.2025
- Billed clients, and completed additional administrative tasks as needed.
- Scheduled appointments for attorney consultations, intake and closings.
- Handled client interactions by welcoming them upon each arrival and departure.
- Kept areas orderly by restocking essential items in communal spaces.
- Answering multiline phone system, forward calls over to the attorney or paralegal and take messages.
- Create physical files for new clients, close out physical files & stored physical files in filing room.
- Completed intake assessment forms and filed clients' charts.
Guest Service Associate
EUROPEAN WAX CENTER
01.2020 - 11.2022
- Managed a high volume of 80+ customer inquiries and appointments efficiently.
- Coordinated customer support schedules using phone and electronic communication.
- Identify customers' needs, clarify information, research every issue, and provide solutions.
- Kept reception area neat and conducive to guests.
- Documentation review for accuracy and information gathering.
- Processed up to $700 in payments each day for both cash and credit cards.
- Ensured high-quality service for faculty, staff, and guest inquiries on the sales floor.
Customer Service Associate
WALGREENS
03.2018 - 11.2018
- Collaborated with department team members and management/supervisory lead to actively provide customers with a great shopping experience.
- Organized merchandise systematically across store aisles.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Team Member
PANDA EXPRESS
06.2016 - 02.2018
- Greet and serve customers with quality food and service.
- Communicated with customers, team members, and superiors to reinforce proper procedures.
- Multi-tasked between job duties while maintaining an organized environment.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Mayde Creek High School
Katy, TXLone Star College
Houston, TXSkills
- Legal Assistant
- Office Admin
- High volume Calls
- Attention to Detail
- Multitasking Clerical
- Real Estate transactions
- Building relationships
- Intake assessment
- Compassionate communication
- Data entry software
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
REAL ESTATE LAW OFFICE OF BEARD & LANE, P.C
10.2023 - 02.2025
Legal Assistant
REAL ESTATE LAW OFFICE OF BEARD & LANE, P.C
10.2023 - 02.2025
Guest Service Associate
EUROPEAN WAX CENTER
01.2020 - 11.2022
Customer Service Associate
WALGREENS
03.2018 - 11.2018
Team Member
PANDA EXPRESS
06.2016 - 02.2018
High School Diploma -
Mayde Creek High School
Lone Star College
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