Jacqueline D Hathaway
DECATUR,IL
Summary
At Sam’s Club, as a Team Lead, I spearheaded team performance improvements and fostered a culture of excellence and open communication. Expert in coaching and mentoring, I enhanced team capabilities, significantly boosting productivity. My approach, blending customer focus with performance monitoring, set new benchmarks in achieving collective business goals.
Overview
5
5
years of professional experience
Work History
Team Lead
Sam’s Club
04.2018 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Education
Warrensburg Latham
Warrensburg, IL05.1986
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Timeline
Team Lead
Sam’s Club
04.2018 - 05.2023
Warrensburg Latham